Fire Alarm Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 68,770,000 - 91,693,000; Full time

Job summary

Johnson Controls in Raleigh is seeking a Field-based Fire Alarm Service Technician to diagnose, service, and repair electronic fire alarm systems at customer sites. You will work with customers and internal teams to resolve issues and keep critical facilities running safely.

The role requires 2+ years in low voltage electrical systems, experience reading blueprints, and knowledge of test equipment. NICET II is a nice-to-have; travel and on-call work may be required.

Qualifications

• 2+ years of documented experience in low voltage electrical systems including Fire/Life Safety.
• Experience reading blueprints, submittals, and manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent required.
• Ability to follow verbal and written instructions.
• NICET Level II certification is a nice to have.
• Experience with CCTV and IT/IP networks.

Responsibilities

• Receive service calls and review issue brief before troubleshooting.
• Diagnose problems and perform service on electronic fire alarm systems at client sites.
• Read and interpret blueprints, diagrams, and specifications.
• Provide recommendations and quotes for service improvements and upsell opportunities.
• Document work with proper coding and obtain customer signature on completion.
• Join on-call rotation and support after-hours service as needed.

Skills

Low voltage experience

Fire/Life Safety systems

Technical reading

Customer service focus

Education

High School Diploma or equivalent

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Fire Alarm Service Technician Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Role Overview

In this field-based role, you will diagnose, service, and repair electronic fire alarm systems and related building system products at customer sites. You will work closely with customers and internal teams to resolve service issues quickly, deliver dependable solutions, and help keep critical facilities running safely and efficiently.

Key Responsibilities

• Receive service calls from the Service Resource Center and review the brief description of each equipment or system malfunction.
• Contact customer representatives to confirm the issue and gather the details needed to begin troubleshooting.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Communicate clearly with district staff and customers to support a high level of service and customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones and laptop computers, and obtain customer signature upon completion of each service call.
• Participate in a scheduled on-call rotation and support customers when after-hours service is needed.
• Help train or mentor other members of the service team when needed.
• Provide recommendations and solutions that help improve facility efficiency and address service-related concerns.
• Support upselling opportunities and provide quotes that align with customer needs and service findings.
• Perform other duties as assigned.

How You Will Do It

Own each call with accountability, safety, and integrity, from the first diagnosis through final service acknowledgement and customer sign-off. Stay close to the work by asking the right questions, using the available technical resources effectively, and removing obstacles that prevent fast customer support. Troubleshoot installed systems with discipline, including panel repair and reprogramming, device replacement or repair, low voltage circuit troubleshooting, and system testing. Use clear communication and practical problem-solving to turn service findings into recommendations, quotes, and reliable outcomes. Work as one team with district staff, customers, and fellow technicians, sharing knowledge and supporting mentoring where needed. Continuously improve by documenting work accurately, learning from each call, and applying candid, solution-focused thinking to recurring issues. When integrated systems are involved, apply programming experience across fire alarm, security, and access control panels, and use knowledge of CCTV and IT and IP networks when helpful.

Qualifications

• 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrated commitment to a high level of customer service.
• Ability to maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and consistently follow safety guidelines and procedures.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to retain any licenses required by National, State, and Local codes.
• Nice to Have NICET Level II certification.
• Experience with CCTV and IT and IP networks.

Why Join Us

Join a company that has delivered performance where it really matters for more than 140 years. At Johnson Controls, your work supports customers in critical environments and contributes to safer, more reliable, and more efficient building operations. If you are ready to bring your technical expertise and customer focus to a role with real impact, we would love to hear from you.

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $24-$32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #techhiring #NICET Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.