Security Service Technician

Allied Universal; Farmingdale (NJ); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Retirement plan

Life insurance

AD&D

Disability insurance

Eight paid holidays

Vacation accrual

Descripción de la vacante

Allied Universal is seeking a Security Service Technician - Embedded to be a dedicated on-site resource at a client location. You will perform service, maintenance, diagnostics, repair and testing of access control, video surveillance and related security systems, while ensuring safety and compliance with company standards.

You will handle system upgrades, device programming, and documentation, and you’ll coordinate with the client and internal teams to resolve issues efficiently.

Formación

• High school diploma or equivalent.
• Valid driver’s license with some driving experience and a clean record.
• Minimum of three years of field experience in electronic security.
• Minimum of two years servicing access control and video management systems.
• State licensing or ability to obtain it.
• Excellent computer skills with multiple systems and ticketing platforms.
• Strong troubleshooting across electrical, mechanical and networked security systems.
• Working knowledge of Windows, networking, IP addressing and servers.
• Excellent interpersonal and written communication skills.
• Ability to work independently or in a team to meet deadlines.
• Able to lift up to 50lbs and work on ladders.

Responsabilidades

• Serve as on-site security resource performing service, maintenance, diagnostics, repair and testing of security systems.
• Respond to client requests and outages while meeting service levels.
• Troubleshoot and resolve installation issues ensuring compliance with codes and safety policies.
• Support system upgrades, firmware updates and patches; maintain databases.
• Assist with system commissioning and device programming as directed.
• Document and track service issues in ServiceNow per regulations.
• Interpret electrical schematics and CAD drawings for low-voltage work.

Conocimientos

On-site support

Troubleshooting

Electronic security systems

Documentation

Communication skills

Educación

High school diploma or equivalent

Associate's degree in Electronics or IT

Herramientas

ServiceNow

Windows OS

Descripción del empleo

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal® is hiring a Security Service Technician - Embedded. The Embedded Service Technician will drive our mission of being the world's most trusted service provider. The Embedded Service Technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.

RESPONSIBILITIES:

• Serve as a dedicated on-site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
  • Electrified/non-electrified locks, card readers, ancillary door devices
  • IP/analog cameras, head-end video recording devices
  • Wired/wireless systems and intercom systems
• Respond to client service requests, incidents, and system outages while maintaining established service level expectations
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
• Assist with system commissioning, device programming, and configuration changes as directed
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings, and related documents for use in low-voltage applications

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
• Minimum of three (3) years of field experience in the electronic security industry
• Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems
• Possession of state-specific licensing or ability to obtain and hold license once hired
• Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
• Strong troubleshooting skills across electrical, mechanical, electronic, and network-connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Able to ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on-call rotations to respond to emergency service requests
• Capable of maneuvering, with assistance, up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus environments or similar vertical markets
• Experience with integrations between access control, video management, visitor management, intercom, intrusion detection, or building management systems
• Associate's degree in Electronics, Information Technology, Computer Networking, or related field
• Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials

BENEFITS:

• Salary range: $30 - $40 hourly
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1737101