Security Service Technician

Johnson Controls; Chantilly (VA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Union benefits

Job summary

Johnson Controls is seeking a Commercial Service Technician in Chantilly, VA to troubleshoot and service security systems, including burglar alarms, CCTV, and card access. You will work independently from a remote location, provide customers with high level service, and communicate status to the customer care center.

Responsibilities include locating and repairing damaged equipment, coordinating inspections with authorities, preparing trouble orders, and delivering timely quotes and effective

Qualifications

• Minimum 3 years’ experience installing, inspecting and servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access, CCTV and IP cameras.
• Excellent communication skills and customer-facing experience.
• Electrical/Electronic background is required.
• Valid driver’s license and ability to pass background screening.
• High school diploma or equivalent.

Responsibilities

• Troubleshoot and service commercial security systems including burglar, fire, CCTV and card access.
• Readjust, repair or replace damaged equipment and test operation.
• Coordinate inspections with authorities and prepare trouble order forms.
• Provide quotes and solutions to improve facility efficiency and upsell where appropriate.

Skills

Card Access/CCTV/IP cameras

Electrical/Electronic background

Excellent communication skills

Valid driver's license

High School Diploma

Background screen

Education

High School Diploma

Some college or technical school

Bosch Certification

Ccure Certification

Lenel Certification

Hirsch Certification

Tools

Tyco Integrated Security

Ccure

Lenel

Hirsch

Bosch

Job description

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How You Will Do It

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

Required

What we look for

• Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.
• Must be able to successfully pass government-required background screen

Preferred

• Some college or technical school preferred.
• Bosch Certification.
• Ccure Certification
• Lenel Certification
• Hirsch Certification
• This is a Bargaining Unit Position.

Pay Range: $35-37 hourly rate determined by the CBA/rate sheet.

Benefits are provided through a local labor union aligned with a collective bargaining agreement.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers