Sr Service Technician

Pavion; Chantilly (VA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion in Chantilly, VA seeks a Sr Service Technician to join our integration team, delivering hands-on service for fire, security, and communications systems. You will diagnose, repair, and maintain commercial equipment, provide end-user training, and manage field tickets efficiently.

Ideal candidates have IP/Networking fluency, AV programming experience, DSP/Lives, and a customer-service mindset. This full-time role includes a comprehensive benefits package and periodic travel to client sites.

Qualifications

• High School Diploma or GED.
• 3–5 years of experience in a similar technical role.
• Valid driver’s license and acceptable driving record.
• Familiar with IP/Networking and OS navigation.
• AV control programming with Crestron/Extron/AMX or able to work with programmers.

Responsibilities

• Provide onsite customer facing support for technical issues.
• Deliver outstanding service to improve customer relationships.
• Receive and perform field service calls, installations and preventive maintenance.
• Diagnose system issues to determine corrective actions.
• Troubleshoot equipment malfunctions using standard/test equipment.
• Repair or replace worn or defective parts and manage parts requests.
• Support end users and provide training as needed.
• Maintain service van inventory and vehicle/tools.
• Collaborate with management to improve processes and workflows.
• Occasional travel outside normal work area for projects.

Skills

IP/Networking

AV control programming

Pro Audio DSP

Live Sound

Customer service

SOWs & schematics

IP Video Certification

Education

Associates degree

Tools

Creston

Extron

AMX

Electrical test equipment

Network testing tools

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting- edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sr Service Technician to join our integration business unit.

Primary Responsibilities

• Serve in a direct customer facing role providing onsite support for various technical issues
• Provide outstanding customer service to improve customer relationship
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment
• Diagnoses various system issues to determine system state and identify required corrective action
• Troubleshoot equipment malfunctions utilizing standard and specialized test equipment
• Repair or replace worn, damaged or defective parts
• Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status
• Provides technical support and training to end users
• Manages workload using the service management ticketing system
• Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
• Maintain service van inventory to effectively respond to customer calls for service
• Maintain vehicle and tools in good working order
• Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes
• Complies with all policies, procedures and standards
• Accurately report activities related to work orders and timecard reporting for invoicing and tracking
• Occasional travel outside of the normal work area for service projects
• Share knowledge and tips regarding to improve overall service with the rest of the team
• Maintain competent understanding of CTSI services, products, and industry sectors
• Meet or exceed individual goals
• Other duties as assigned

Basic Qualifications

• High School Diploma or GED
• 3-5 Years of Experience working in similar technical role
• Valid drivers license and acceptable driving record
• Familiarity with IP/Networking and comfortable navigating various OS evolutions
• AV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
• Solid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practices
• Pro Audio Experience, DSP, and Live Sound applications
• IP Video Based Certification
• Valid drivers license and acceptable driving record

Preferred Qualifications

• Associates degree
• Industry certification(s)
• Basic computer skills, strong written and verbal communication, strong sense of customer service
• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

The hourly pay range for this position is $30-45 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.