Security Service Technician

Johnson Controls; Appleton (WI); On-site; USD 31,781 - 43,711; Full time

Benefits offered by this job

Company vehicle

Paid training

Benefits package

Healthcare coverage

401(k) with company match

Disability insurance

Wellness program

Referral bonuses

Job summary

Johnson Controls is seeking a Commercial Service Technician based in Appleton, WI to troubleshoot and service security systems. You will repair or replace alarms and CCTV, coordinate with authorities, and work remotely with provided tools to ensure optimal facility operation.

Ideal candidates have 3–4 years of experience with alarms, IP cameras, and Card Access, plus a valid license and strong communication skills. A competitive benefits package and company vehicle may apply.

Qualifications

• High School Diploma or equivalent.
• 3–4 years’ experience installing and inspecting/repairing fire or burglar alarms.
• Experience with Card Access/CCTV/IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Responsibilities

• Troubleshoot and service security systems for customers.
• Advise customers and care center on system status.
• Repair or replace burglar alarms, fire alarms, CCTV, and Card Access systems.
• Work independently from a remote location with necessary tools.
• Provide solutions and outcomes at time of service.

Skills

Communication skills

Driver's license

Electrical

Security systems

IP cameras

Card access

Education

High School Diploma or equivalent

Tools

NICET II or greater

Job description

This position will be based in Appleton, WI

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What You Will Do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How You Will Do It

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

Required

• High School Diploma or equivalent.
• Minimum 3-4 years’ experience installing and inspecting/repairing fire or burglar alarms.
• Experience with Card Access/CCTV/IP cameras
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Preferred

• Fire alarm experience preferred.
• Networking experience
• NICET II or greater preferred.

HIRING HOURLY RANGE: $23.07 - 31.73. Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us