Security Sales Support Supervisor

Johnson Controls; Shelton (CT); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

Competitive salary

15 days paid vacation/holidays

Benefits package from day one

Training opportunities

Collaborative team environment

Safety-focused culture

Job summary

Johnson Controls in Shelton, CT is seeking a Sales Support professional to assist the branch sales team and managers. You will help maintain CRM data, expedite contract bookings, and support administrative needs to ensure quality customer interaction.

The role emphasizes problem solving, independent work, and cross-functional coordination with Operations and Sales teams. A strong MS Office skillset and attention to detail are required.

Qualifications

• High School diploma is required with 4 years of related experience.
• Associate degree with 1-year minimum experience or a bachelor’s degree or with experience in the sales support, operations support, customer service support role in contracting or technical industry preferred.

Responsibilities

• Assist Sales Managers in maintaining the integrity of the CRM database and prepare reports.
• Support the contract booking process and documentation.
• Prepare customer proposals and sales materials.
• Coordinate sales meetings, trade shows, and events with sales leadership.
• Provide general office support and administrative duties.

Skills

Independent work

Problem solving

Team coordination

Education

High School diploma with 4 years experience

Associate degree or Bachelor’s degree

Tools

Microsoft Word

Excel

Access

SharePoint

Webservices

Desktop Publishing

Job description

Build your best future with the Johnson Controls team

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What You Will Do

Assists the branch Sales Team and Sales Managers to ensure consistent and timely responses to our customer's needs. Work with Operations Teams and Sales Teams to expedite the contract booking process. Support the Team's administrative needs to facilitate quality customer interaction. Work involves problem solving skills, working independently, and exercising judgment to accomplish most tasks, as well as teaming with the administrative employees providing a wide range of support and work coordination to a variety of functions and processes.

How You Will Do It

Open Globe (Salesforce):

Assist Sales Managers in maintaining the integrity of the CRM database including forecast reports, hit-list reports, opportunity reports, opportunity re-assignments, maintenance, etc.

Contract Accounting

Support the Contract Booking Process for the branch with respect to customer maintenance and account creation.

Support sales management in conversion on Letters of Intent to final contract.

Assist sales in maintaining and securing bid and performance Bonds, Pre-Qualification Questionnaires and order legal paperwork and forms to aid in finalization of contract award.

Responsible for handling contract pre-entries and file maintenance.

Sales Support

Aid in the preparation of customer proposals. Maintain branch resume database for use in proposals.

Assist in preparation of PowerPoint presentations, letters, spreadsheets, and miscellaneous projects. Support branch admin in ensuring current stock of sales supplies and brochures.

General Support

Provide customer support in sales absence.

Take/forward message to sales personnel as requested by customers.

Support sales and sales management in coordinate sales meetings, trade shows, customer events, etc. Ability to represent Johnson Controls at industry events, association meetings, etc. Interacts with regional sales leadership in coordination of sales/customer training events.

You will also be assigned general office administration duties: ordering of supplies, answering phones and any other tasks as directed.

What we look for

• High School diploma is required with 4 years of related experience.
• Associate degree with 1-year minimum experience or a bachelor’s degree or with experience in the sales support, operations support, customer service support role in contracting or technical industry preferred.
• Computer skills to include Advanced Microsoft Word, Excel, Access, SharePoint, Webservices and Desktop Publishing.
• Ability to work independently.

HIRING SALARY RANGE: $86,000 - $118,300 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us