Security Sales Support Supervisor

Johnson Controls, Inc.; Shelton (CT); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking a Sales Support / Contract Administration professional to assist the branch Sales Team and Managers, ensuring timely responses to customer needs.

You will help expedite contract booking, support administrative duties, and maintain CRM data with accuracy, collaborating across Operations and Sales teams. The role requires strong Excel/Word skills, independence, and experience in a sales support or contracting environment.

Qualifications

• High School diploma required with 4 years of related experience.
• Associate degree with 1+ year experience or bachelor’s degree preferred.
• Proficient in Microsoft Word, Excel, Access, SharePoint, Webservices and desktop publishing.
• Ability to work independently.

Responsibilities

• Assist Sales Managers and Sales Team to respond to customer needs.
• Support contract booking process and pre-entries.
• Maintain CRM data and forecast reports.
• Coordinate sales meetings, events and proposals.
• Provide general office and administrative support.

Skills

Independent working

CRM experience

Administrative support

Education

High School diploma with 4 years related experience

Associate degree

Bachelor’s degree

Tools

Microsoft Word

Excel

Access

SharePoint

Webservices

Desktop Publishing

Job description

Build your best future with the Johnson Controls team

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunitiesWith outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Assists the branch Sales Team and Sales Managers to ensure consistent and timely responses to our customer's needs. Work with Operations Teams and Sales Teams to expedite the contract booking process. Support the Team's administrative needs to facilitate quality customer interaction. Work involves problem solving skills, working independently, and exercising judgment to accomplish most tasks, as well as teaming with the administrative employees providing a wide range of support and work coordination to a variety of functions and processes.

How you will do it

Open Globe (Salesforce)

• Assist Sales Managers in maintaining the integrity of the CRM database including forecast reports, hit-list reports, opportunity reports, opportunity re-assignments, maintenance, etc.

Contract Accounting

• Support the Contract Booking Process for the branch with respect to customer maintenance and account creation.
• Support sales management in conversion on Letters of Intent to final contract.
• Assist sales in maintaining and securing bid and performance Bonds, Pre-Qualification Questionnaires and order legal paperwork and forms to aid in finalization of contract award.
• Responsible for handling contract pre-entries and file maintenance.

Sales Support

• Aid in the preparation of customer proposals. Maintain branch resume database for use in proposals.
• Assist in preparation of PowerPoint presentations, letters, spreadsheets, and miscellaneous projects. Support branch admin in ensuring current stock of sales supplies and brochures.

General Support

• Provide customer support in sales absence.
• Take/forward message to sales personnel as requested by customers.
• Support sales and sales management in coordinate sales meetings, trade shows, customer events, etc. Ability to represent Johnson Controls at industry events, association meetings, etc. Interacts with regional sales leadership in coordination of sales/customer training events.
• You will also be assigned general office administration duties: ordering of supplies, answering phones and any other tasks as directed.

What we look for

Required

• High School diploma is required with 4 years of related experience.
• Associate degree with 1-year minimum experience or a bachelor’s degree or with experience in the sales support, operations support, customer service support role in contracting or technical industry preferred.
• Computer skills to include Advanced Microsoft Word, Excel, Access, SharePoint, Webservices and Desktop Publishing.
• Ability to work independently.

HIRING SALARY RANGE: $86,000 - $118,300 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us