Security & Safety Lead - Loss Prevention

Crestview Management, LLC; Indianapolis (IN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability保险

Critical illness and accident保险

401(k) retirement savings plan with公司匹

Paid time off (PTO)

Colleague meal program

Complimentary hotel room opportunities

Colleague hotel discounts

Opportunities for professional发展 and职业

Job summary

Hyatt Regency Indianapolis is seeking a Loss Prevention Supervisor to lead daily safety and security operations, supervise Loss Prevention colleagues, and protect guests, colleagues, and property. The role requires calm judgment, strong communication, and a service-oriented approach to hospitality.

The supervisor will conduct patrols, manage investigations, document incidents, coordinate with departments, and support security initiatives while maintaining Hyatt standards and guest trust.

Qualifications

• Two or more years of security, loss prevention, public safety, or related experience preferred.
• Previous supervisory, lead, training, or leadership experience preferred.
• Experience in hotel security, hospitality, or a high-volume public environment preferred.
• Strong written communication skills with the ability to prepare detailed, accurate incident reports.
• Ability to remain calm, exercise sound judgment, and respond appropriately during emergencies and challenging situations.
• Knowledge of security procedures, loss prevention practices, incident investigation, and emergency response.

Responsibilities

• Conduct regular patrols and inspections of guest areas, public spaces, back-of-house areas, and hotel grounds to identify potential safety hazards, security concerns, and property risks.
• Identify and report unsafe conditions, damaged equipment, suspicious activity, and other potential liabilities.
• Assist in implementing preventative measures to reduce accidents, injuries, theft, property damage, and other losses.
• Monitor security cameras, alarm systems, access controls, and other security equipment to identify and respond to potential concerns.
• Support hotel loss prevention initiatives and promote awareness of safety and security procedures among colleagues.
• Partner with hotel leadership and operational departments to address identified risks and ensure appropriate follow-up.
• Respond promptly to guest and colleague accidents, injuries, disturbances, property damage, theft, and other security-related incidents.
• Conduct initial incident investigations, including gathering factual information, obtaining witness statements, reviewing available surveillance footage, and documenting relevant circumstances.
• Prepare thorough, accurate, objective, and timely incident reports in accordance with hotel policies and established reporting procedures.
• Ensure documentation includes relevant dates, times, locations, individuals involved, witness information, photographs, and other supporting materials when appropriate.
• Preserve relevant surveillance footage, photographs, statements, and other evidence in accordance with hotel procedures and applicable retention requirements.
• Communicate incidents involving potential insurance claims, workers' compensation, guest injuries, property damage, or other liability concerns to Human Resources and designated hotel leadership promptly.
• Assist with documentation and information gathering for insurance claims, workers' compensation matters, and risk management inquiries as directed.
• Maintain accurate and confidential records of incidents, investigations, lost and found items, and other departmental activities.
• Ensure incident documentation is factual, complete, and free from unsupported assumptions or conclusions regarding fault or liability.
• Follow established procedures for handling sensitive information and protecting the confidentiality of guests and colleagues.

Skills

Security procedures knowledge

Incident reporting

Calm under pressure

Supervisory experience

Guest service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic reporting systems

Security monitoring technology

Job description

Hyatt Regency Indianapolis is seeking a Loss Prevention Supervisor to lead daily safety and security operations, supervise Loss Prevention colleagues, and protect guests, colleagues, and property. The role requires calm judgment, strong communication, and a service-oriented approach to hospitality.

The supervisor will conduct patrols, manage investigations, document incidents, coordinate with departments, and support security initiatives while maintaining Hyatt standards and guest trust.