Security Program Director

Securitas Inc.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Securitas USA is seeking a Security Account Manager in Miami to oversee the security services for a key account, including client service, problem resolution, and staffing logistics. You will coordinate post orders, plan security staffing, and supervise training to ensure high-quality delivery.

You'll work with client representatives, support budgeting and staffing strategies, and mentor a team to meet service levels while complying with laws and company policies.

Qualifications

• Must be at least 18 years of age.
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Responsibilities

• Serves as a key point of client contact to ensure delivery of high quality customer service for assigned account; evaluates service quality and initiates corrective action.
• Oversees recruitment, selection, orientation, training, development and retention of staff; ensures staff are treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in compliance with laws and policies.
• Prepares and coordinates staffing schedules for account in collaboration with line management; reviews post orders and directs site inspections.

Skills

Staff supervision

Leadership

Communication skills

Education

Associate’s Degree and 3 years of experience in security/business management

Job description

Securitas USA is seeking a Security Account Manager in Miami to oversee the security services for a key account, including client service, problem resolution, and staffing logistics. You will coordinate post orders, plan security staffing, and supervise training to ensure high-quality delivery.

You'll work with client representatives, support budgeting and staffing strategies, and mentor a team to meet service levels while complying with laws and company policies.