Security Operations Technical Delivery Consultant

Beacon Hill; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Beacon Hill seeks an experienced Access Control Technical Lead to drive Genetec-based deployments, upgrades, and migrations across multiple sites. The role demands strong infrastructure knowledge and the ability to lead cross-functional teams including vendors, integrators, and internal stakeholders.

The candidate will document requirements, support system integrations, and help modernize enterprise access control infrastructure while ensuring high availability and security for all on-site

Qualifications

• 7+ years of work experience in security or IT roles.
• Experience deploying access control and surveillance systems.
• Experience with infrastructure maintenance and troubleshooting.
• Experience with network communications protocols.

Responsibilities

• Lead deployments, upgrades, migrations, and implementation activities.
• Document requirements, partner with infra and network groups, create deliverables.
• Improve toolkit and templates for site-based deployments.
• Ensure mission-critical systems are secure and available.
• Coordinate multi-site deployments with vendors and stakeholders.
• Develop and maintain technical documentation and migration plans.
• Troubleshoot complex system, infrastructure, integration, and performance issues.
• Provide status updates, identify risks and dependencies, escalation as needed.
• Support lifecycle management and continuous improvement initiatives.

Skills

Strong communication

Documentation & lifecycle

Owner mindset

Multitask across projects

Security system knowledge

Tools

Genetec Security Center

Access Manager

Cloudlink

Directory Servers

Active Directory

Job description

This opportunity will be hybrid onsite in Waukegan, IL

Summary

We are seeking an experienced Access Control Technical Lead to support Genetec initiatives, including enterprise infrastructure modernization, global deployments, site migrations, system integrations, and ongoing operational support.

This will provide technical leadership across Genetec Security Center environments and related access control infrastructure. The role will support activities similar to those currently underway within the Genetec META-Readiness program, including infrastructure upgrades, Access Manager migrations, Cloudlink deployments, system integrations, and future-state architecture initiatives.

The ideal candidate will have strong hands-on Genetec experience, a solid infrastructure background, and the ability to independently lead technical workstreams involving internal stakeholders, vendors, and system integrators.

Job Description:

• The role involves serving as the technical lead for deployments and upgrades of access control solutions at locations, which includes documenting and understanding technical requirements, partnering with infrastructure and network groups, building and updating documentation, supporting system integrators, managing software and hardware installations, and creation of deliverables for gate review meetings.
• The person will also be responsible for continuing to improve our toolkit and templates for site-based deployments.
• These are mission-critical systems that require thoughtful care and attention, to ensure that all colleagues are safe and secure while on site.

Years of experience/education and/or certifications required:

• Experience deploying access control and surveillance systems
• Experience with infrastructure and software maintenance and troubleshooting
• Experience with network communications protocols
• 7+ years of work experience

What are the top 3-5 skills requirements this person should have?

• Strong communication and client service skills
• Strong documentation and lifecycle/SLC skills
• Sense of urgency and agency - acts like an owner
• Ability to handle multiple concurrent project workstreams
• Very strong knowledge of application, infrastructure and network setup for security systems

Key Responsibilities

• Lead and support enterprise Genetec access control deployments, upgrades, migrations, and implementation activities.

Configure, troubleshoot, and support Genetec Security Center components, including:

• Directory Servers
• Access Managers
• Cloudlink appliances
• Security Desk
• Support infrastructure modernization efforts and future-state Genetec architecture initiatives.
• Coordinate Access Manager migrations, Cloudlink deployments, system upgrades, and site transitions.
• Support high-availability, failover, and enterprise application-hosting environments.
• Collaborate with infrastructure, networking, cybersecurity, identity management, site operations, and other technical teams

Integrate physical security systems with enterprise platforms, including:

• Active Directory
• Identity management systems
• Human Resources systems
• Visitor management solutions
• Alarm monitoring platforms
• Other third-party security technologies
• Lead technical workstreams involving external vendors and system integrators.
• Coordinate multi-site deployments with local site personnel, vendors, infrastructure teams, and other stakeholders.
• Develop and maintain technical documentation, implementation plans, configuration records, migration plans, and support procedures.
• Troubleshoot complex system, infrastructure, integration, and performance issues.
• Support lifecycle management, system standardization, and continuous improvement activities.
• Provide clear status updates, identify risks and dependencies, and escalation issues when appropriate.
• Support physical security systems in secure, regulated, or mission-critical environments.