Security Operations Manager - Full Time (Tropicana Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Caesars Entertainment Atlantic City is seeking a Security Supervisor to lead a team, oversee investigations, and ensure compliance with CCC and DGE regulations. The role emphasizes coaching, accountability, and collaboration with other departments to deliver safe, secure guest experiences.

The starting rate ranges from $70,000 to $75,000 per year, reflecting our commitment to experienced security leadership in the Atlantic City market.

Qualifications

• Leadership and supervisory capabilities demonstrated.
• Strong interpersonal communication abilities.
• CPR certification or ability to obtain certification is required.
• Key license and MDF requirements must be met.

Responsibilities

• Assist in maintaining departmental goals and standards.
• Oversee Security Shift Manager and Investigations on assigned shift.
• Direct oversight of Security Investigators.
• Monitor compliance with Casino Control Commission regulations and company policies.
• Prepare schedules, assignments and payroll records.
• Supervise staff to ensure policy and CCC/DGE compliance and court appearances.
• Monitor incident reports and initiate investigations.
• Collaborate with operating departments on internal investigations of suspicious activity or asset misappropriation.
• Develop and maintain internal and external reporting procedures for investigations.
• Monitor exclusion lists and enforce as appropriate.
• Operate company van or other motorized vehicle as needed.
• Participate in supervision and support of Tropicana multi-casino Bad Beat system.

Skills

Leadership

Supervisory skills

Interpersonal skills

CPR certified or able to obtain

Education

High school diploma with extensive professional training

Job description

Job Description

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Starting Rate

$70,000.000 - $75,000. 000

Responsibilities

• Assists in maintaining departmental goals.


• Oversees all work activities of direct reports on assigned shift to include Security Shift Manager and Investigations.


• Responsible for direct oversight of Security Investigators.


• Monitors activity regarding Casino Control Commission regulations and company policies to ensure effective performance.


• Prepares work schedules, detail assignments and prepares and maintains payroll records.


• Supervises trains and coordinates staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearances.


• Monitors incident reports, ensuring accurate and effective handling, and initiates investigation process.


• Works closely with operating departments on internal investigations of Team Member suspicious activity or company asset misappropriation.


• Develops, implements, and maintains required internal and external reporting procedures for investigations.


• Monitors exclusion list and ensures effective enforcement where appropriate.


• Operates motorized vehicle, i.e., company van.


• Participates in the supervision, operation and/or support of Tropicana multi-casino Bad Beat system.

Qualifications

• High school diploma, extensive professional and college level training.


• Leadership, supervisory and interpersonal skills required.


• Extensive supervisory level experience, and/or casino security experience, or combination thereof.


• Valid NJ Driver's License required.


• CPR certified or ability to obtain certification required.


• Key license is required And MDF is required.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.