Security Operations Lead- Nights

GardaWorld; Richardson (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

GardaWorld is seeking a SOC Shift Lead to manage and monitor transportation logistics across the United States from the Garda Security Operations Center. The role emphasizes leadership during a 24/7 operation, use of Samsara for real-time oversight, and proactive incident management.

You will guide SOC Analysts, ensure compliance with SOPs, and support continuous improvement in security and operational processes. High School Diploma required; 1–2+ years SOC experience preferred.

Qualifications

• 1–2+ years in a Security Operations Center or related logistics monitoring role.
• Experience with telematics systems, preferably Samsara.
• Strong analytical mindset for risk pattern identification.
• Excellent communication to coordinate with field teams and leadership.
• Capable of operating in a fast-paced, real-time environment.
• Proficient with Excel and O365 for data reporting.

Responsibilities

• Oversee Samsara platform during assigned shifts in a 24/7 SOC.
• Monitor transportation logistics for safe and secure movement of assets.
• Review, investigate, and respond to real-time alerts and incidents.
• Escalate critical incidents to leadership per procedures.
• Coordinate emergency response for crashes, route deviations, and threats.
• Ensure accurate documentation of incidents in the management system.
• Provide guidance and coaching to SOC Analysts during shifts.
• Complete shift turnover with detailed pass-downs of active incidents.
• Identify opportunities to reduce operational risk and improve processes.

Skills

SOC experience

Communication skills

Analytical mindset

Fast-paced environment

Organizational skills

Excel

O365

Data reporting tools

Logistics security

Education

High School Diploma

Bachelor’s degree or equivalent experience

Tools

Samsara telematics

Fleet management platforms

Job description

SOC Shift Lead

Shift: Tuesday- Saturday from 10:30pm-7:00am

Pay: $26/hr

Position Summary

The SOC Shift Lead (day shift) is responsible for full utilization of logistics safety and security platforms, leveraging AI monitoring capabilities, lead daily operations within the Garda Security Operations Center (SOC), ensuring the continuous monitoring and protection of transportation logistics across the United States in a 24/7/365 environment. This role provides real-time oversight of over-the-road (OTR) and air freight operations through the Samsara platform, proactively identifying, assessing, and escalating security and operational incidents to minimize risk and ensure the safe movement of assets. The SOC Shift Lead serves as the primary point of contact during their assigned shift, providing leadership, operational guidance, and support to SOC Analysts while ensuring compliance with established policies, procedures, and service level expectations.

Key Responsibilities

Lead and oversee Samsara platform during assigned shifts in a 24/7/365 Security Operations Center.

Continuously monitor transportation logistics utilizing the Samsara platform to ensure the safe and secure movement of OTR and air freight operations.

Review, investigate, and respond to real-time alerts, exceptions, and security incidents.

Escalate critical incidents to leadership, branch management, and appropriate stakeholders in accordance with established escalation procedures.

Coordinate emergency response efforts involving vehicle crashes, route deviations, security threats, thefts, cargo integrity concerns, and other transportation-related incidents.

Monitor route compliance, geofence violations, unauthorized stops, and other operational anomalies.

Ensure accurate documentation of all incidents within the incident management system.

Provide guidance, coaching, and operational support to SOC Analysts throughout the shift.

Ensure shift turnover is completed with detailed pass-downs of active incidents and ongoing investigations.

Maintain situational awareness of active transportation operations while identifying opportunities to reduce operational risk.

Utilize surveillance systems, GPS technology, communications platforms, and other security technologies to support investigations and operational decision-making.

Ensure compliance with departmental SOPs, customer service expectations, and regulatory requirements.

Assist with training and onboarding of new SOC personnel.

Support continuous improvement initiatives by identifying process improvements and technology enhancements.

Skills & Qualifications

• High School Diploma required; bachelor’s degree or equivalent experience preferred
• 1–2+ years of experience in a Security Operations Center (SOC), logistics monitoring, fleet management, driver safety, or related field
• Experience with telematics systems (Samsara preferred), fleet management platforms, and case management systems
• Strong analytical mindset with the ability to interpret data and identify risk patterns
• Excellent communication skills to coordinate with field teams and leadership
• Ability to work in a fast-paced, real-time operational environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, O365) and data reporting tools
• Experience in supply chain risk management, logistics security, or logistics safety preferred