Security Operations Lead- Evenings

GardaWorld; Richardson (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

GardaWorld is seeking a SOC Shift Lead to manage Cyber-transport logistics monitoring in a 24/7 Security Operations Center. You will lead the Samsara platform during shifts, oversee incident response, and coordinate with leadership to minimize risk while ensuring safe movement of assets.

The role requires SOC experience, strong analytical skills, and effective communication within a fast-paced security environment. Join us to drive continuous improvements and team coaching.

Qualifications

• High School Diploma required; bachelor's degree or equivalent experience preferred.
• 1–2+ years of SOC, logistics monitoring, fleet management, or related field.
• Experience with telematics systems (Samsara preferred) and case management platforms.
• Strong analytical mindset and ability to identify risk patterns.
• Excellent communication skills to coordinate with field teams and leadership.
• Ability to work in a fast-paced, real-time security operations environment.
• Proficient with Microsoft Excel and data reporting tools.
• Experience in supply chain risk management or logistics security preferred.

Responsibilities

• Lead and oversee the Samsara platform during assigned shifts in a 24/7 SOC.
• Continuously monitor transportation logistics to ensure safe movement of assets.
• Review and respond to real-time alerts and security incidents.
• Escalate incidents to leadership per established procedures.
• Coordinate emergency response for crashes, route deviations, threats, thefts.
• Monitor route compliance, geofence violations, and operational anomalies.
• Document all incidents in the incident management system.
• Provide guidance to SOC Analysts and ensure smooth shift turnover.

Skills

SOC experience

Analytics

Communication

Fast-paced environment

Risk identification

Education

High School Diploma

Bachelor’s degree or equivalent experience

Tools

Samsara

Fleet management platforms

Case management systems

Job description

SOC Shift Lead

Shift: Tuesday- Saturday from 2:30pm- 11:00pm

Pay: $26/hr

Position Summary

The SOC Shift Lead (day shift) is responsible for full utilization of logistics safety and security platforms, leveraging AI monitoring capabilities, lead daily operations within the Garda Security Operations Center (SOC), ensuring the continuous monitoring and protection of transportation logistics across the United States in a 24/7/365 environment. This role provides real-time oversight of over-the-road (OTR) and air freight operations through the Samsara platform, proactively identifying, assessing, and escalating security and operational incidents to minimize risk and ensure the safe movement of assets. The SOC Shift Lead serves as the primary point of contact during their assigned shift, providing leadership, operational guidance, and support to SOC Analysts while ensuring compliance with established policies, procedures, and service level expectations.

Key Responsibilities

Lead and oversee the Samsara platform during assigned shifts in a 24/7/365 Security Operations Center.

Continuously monitor transportation logistics utilizing the Samsara platform to ensure the safe and secure movement of OTR and air freight operations.

Review, investigate, and respond to real-time alerts, exceptions, and security incidents.

Escalate critical incidents to leadership, branch management, and appropriate stakeholders in accordance with established escalation procedures.

Coordinate emergency response efforts involving vehicle crashes, route deviations, security threats, thefts, cargo integrity concerns, and other transportation-related incidents.

Monitor route compliance, geofence violations, unauthorized stops, and other operational anomalies.

Ensure accurate documentation of all incidents within the incident management system.

Provide guidance, coaching, and operational support to SOC Analysts throughout the shift.

Ensure shift turnover is completed with detailed pass-downs of active incidents and ongoing investigations.

Maintain situational awareness of active transportation operations while identifying opportunities to reduce operational risk.

Utilize surveillance systems, GPS technology, communications platforms, and other security technologies to support investigations and operational decision-making.

Ensure compliance with departmental SOPs, customer service expectations, and regulatory requirements.

Assist with training and onboarding of new SOC personnel.

Support continuous improvement initiatives by identifying process improvements and technology enhancements.

Skills & Qualifications

• High School Diploma required; bachelor’s degree or equivalent experience preferred
• 1–2+ years of experience in a Security Operations Center (SOC), logistics monitoring, fleet management, driver safety, or related field
• Experience with telematics systems (Samsara preferred), fleet management platforms, and case management systems
• Strong analytical mindset with the ability to interpret data and identify risk patterns
• Excellent communication skills to coordinate with field teams and leadership
• Ability to work in a fast-paced, real-time operational environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, O365) and data reporting tools
• Experience in supply chain risk management, logistics security, or logistics safety preferred