Security Operations Lead

Securitas, Inc.; Hilliard (OH); On-site; USD 50,000 - 61,000; Full time

Job summary

Securitas, Inc. seeks an Operations Supervisor to oversee shifting guarding operations across multiple sites.

You will supervise Field Supervisors and security personnel, ensure post orders are followed, and coach staff to deliver high-quality service while maintaining client satisfaction. Responsibilities include coordinating with line management, training staff, handling payroll related tasks, and ensuring compliance with laws and company policies.

Qualifications

• Must be at least 18 years of age.
• Must have reliable communication (pager or phone).
• Must have reliable transportation.
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Responsibilities

• Manages a shift/segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Skills

Security operations

Supervisory practices

Planning & leadership

Oral & written communications

Customer service orientation

Interpersonal skills

Initiative

Education

Associate’s Degree

High School Diploma or GED

Job description

Securitas, Inc. seeks an Operations Supervisor to oversee shifting guarding operations across multiple sites.

You will supervise Field Supervisors and security personnel, ensure post orders are followed, and coach staff to deliver high-quality service while maintaining client satisfaction. Responsibilities include coordinating with line management, training staff, handling payroll related tasks, and ensuring compliance with laws and company policies.