Security Operations Center Supervisor

Allied Universal; Boise (ID); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Health insurance

401k plans

Paid holidays

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor in Boise, ID. The role oversees GSOC personnel, systems, and procedures to ensure timely responses to alarms and incidents, while coordinating with Contract Security and Global Security Management.

The ideal candidate brings 4+ years in security operations, strong supervisory experience, and solid computer skills. This on-site leadership position includes monitoring, training, reporting, and after-hours availability.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of supervisory/management experience.
• Minimum of one (1) year of working in a Security Operations Center or closely related operation.
• Strong computer skills including Microsoft Office and ability to learn multiple software programs.

Responsibilities

• Serve as liaison between the GSOC, Contract Security Management, and Global Security Management.
• Develop and direct GSOC functions, processes, and operations to align with client goals.
• Perform analysis, planning, and provide direction to ensure GSOC value.
• Develop and deliver training exercises for GSOC personnel.
• Receive and respond to emergency and non-emergency calls from employees and vendors.
• Motivate, coach, and lead GSOC staff.
• Manage software programs supporting operational processes.
• Provide feedback to mitigate failures and improve performance.
• Escalate inter-company customer service issues as needed.
• Perform on-call duties, including after-hours and weekends.
• Develop intelligence sources to identify potential threats.
• Monitor KPIs and drive efficiency/quality improvements.
• Ensure staffing and conduct performance appraisals.
• Create security presentations and reports.

Skills

Supervisory leadership

Analytical thinking

Communication skills

Customer service

Training delivery

Education

High school diploma

Criminal Justice degree

College degree in management or related field

Tools

Microsoft Office

Job description

Overview

Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

Payrate: $26.00 Per Hour

21+ Years of Age

4+ Year Military or Law Enforcement Experience or Criminal Justice Degree

Security Experience - 5+ Years

Responsibilities

Supervisory Experience

• Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

Qualifications (must Have)

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
• Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle
  

Preferred Qualifications (nice To Have)

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management, criminal justice, or related field of study

Benefits

• Health insurance and 401k plans for full-time positions
• Eight paid holidays annually, five sick days, and four personal day
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.