Global Security Operations Center (GSOC) Shift Lead

Alliedbarton Security Services; Ashburn (VA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, life & AD&D

401(k) plan

Paid holidays

Vacation accrual

Job summary

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead to support the GSOC and protect a high-profile client. The GSOC Operator handles incident recognition/escalation, emergency response, product security, and physical security, partnering with teams across security and the wider business to deliver timely analysis.

The role emphasizes leadership during shifts, coordination of the GSOC team, and ensuring compliance with laws, client regulations, and SOPs.

Qualifications

• Must have at least two years of technical writing experience.
• Minimum two years of verifiable security experience.
• Minimum two years of verifiable Global Security Operations Center experience.
• Experience using CCURE and other surveillance tools (Genetic).
• Bachelor’s Degree or higher in Emergency Management, Communications, IT, Political Science, Criminal Justice, or related field.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring procedures are followed.
• Coordinate GSOC team activities during shifts, monitor security systems, handle incidents and emergencies.
• Update and ensure GSOC Operator scheduling coverage; notify Account Manager of uncovered posts.
• Ensure compliance with laws, client regulations, and SOPs.
• Conduct audits to identify improvements and ensure training requirements are met.
• Document, analyze, and report all incidents; coordinate with stakeholders.

Skills

Technical writing

Security operations

Decision making

Multi-tasking

Executive communication

Microsoft Office

Education

Bachelor’s Degree or higher in Emergency Management/Communications/Information Technology/Political Sciences/Criminal Justice

High school diploma

Tools

CCURE

Genetic

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Payrate: $33.00/hour

RESPONSIBILITIES:

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following:
• Service in the active‑duty military, military reserves, or National Guard
• Service in auxiliary police or police cadets
• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.