Security Global Operations Center Supervisor

Allied Universal; Portage (MI); On-site; USD 58,454,000 - 79,085,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays & vacation

Job summary

Allied Universal in Portage, MI is hiring a GSOC Supervisor to lead the Global Security Operations Center during the morning shift. Responsibilities include overseeing daily GSOC operations, coordinating incident response, ensuring compliance with laws and client requirements, and guiding a team through training and SOPs to deliver timely security insights for a high-profile client.

Competitive hourly pay at $24, weekly pay, benefits, and opportunities for advancement are offered, with a

Qualifications

• High school diploma or equivalent is required.
• Prior GSOC or dispatch center experience is preferred.
• Licensing requirements may apply by state/local laws.
• Experience in a GSOC/dispatch environment is a plus.
• Proficiency with Microsoft Office (Excel, Word).
• Ability to operate radio/telephone equipment or consoles.
• Strong executive-level communication skills, both written and spoken.
• Ability to make decisions under time constraints in high-demand situations.
• Knowledge of current global events and geography.
• Ability to analyze and think critically in ambiguous circumstances.
• Ability to follow written policies and procedures.

Responsibilities

• Oversee day-to-day GSOC operations and ensure procedures are followed.
• Coordinate GSOC team activities during shifts and monitor security systems.
• Update Operator schedules and ensure coverage for openings or callouts.
• Ensure compliance with laws, client regulations, and SOPs.
• Conduct audits to identify areas for improvement.
• Ensure training requirements are met and complete training checklists.
• Develop and enforce SOPs for GSOC operations.
• Oversee monitoring of security systems and intelligence feeds for compliance.
• Complete metrics for Operators to meet client standards.
• Troubleshoot issues with security applications and coordinate with system teams.
• Serve as primary incident response contact and coordinate with emergency services as needed.
• Document, analyze, and report all incidents.

Skills

GSOC experience

Security supervision

Microsoft Office

Executive communication

Incident response

Team leadership

Decision making

Multitasking

Analytical thinking

Radio/console operation

Education

High school diploma or equivalent

College degree in related field

Tools

Microsoft Office

Job description

Job Locations

• US-MI-Portage

Job Details

• Category: Security Supervisor
• Workdays: Monday - Friday
• Shifts: Morning
• Business Unit: AUS

Company Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor

$24 / Hour, weekly pay, benefits

Opportunities for advancement

The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

Qualifications (MUST HAVE)

• High school diploma or equivalent
• Prior Spervisory experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required
• Experience in a dispatch center experience working in a GSOC a plus Te amwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

Preferred qualifications (NICE TO HAVE)

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Equal Opportunity Employer

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com