Security Officer - Operations (GSOC) Shift Lead

Allied Universal; Goodyear (AZ); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401(k) enrollment

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Security Officer - GSOC Shift Lead in Goodyear, AZ. You will oversee GSOC day-to-day operations, coordinate the shift team, monitor security systems, and respond to incidents to safeguard client sites.

The role requires strong technical writing, GSOC experience, CCURE, and ability to communicate with executives. Competitive pay and benefits accompany this position.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may be required by state/local laws.
• Minimum of two years of technical writing experience.
• Minimum of two years of security experience.
• Minimum of two years of GSOC experience.
• Experience using CCURE and surveillance tools.
• Bachelor's degree or higher in a relevant field.
• Strong written communication and teamwork skills.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring procedures are followed.
• Coordinate activities of the GSOC team during shifts and respond to incidents.
• Update the GSOC Operator schedule to ensure coverage.
• Ensure GSOC activities comply with laws and client regulations.
• Conduct audits and identify areas for improvement.
• Ensure training is completed and new hires retrained as needed.
• Develop, implement, and enforce SOPs for GSOC operations.
• Monitor security systems and intelligence sources with client policies.
• Complete metrics for Operators to meet client standards.
• Troubleshoot security applications and liaise with system team.
• Serve as the primary incident response contact and coordinate with stakeholders.

Skills

Technical writing

Security experience

GSOC experience

CCURE

Genetec

Microsoft Office

Decision making

Multitasking

Executive communication

Education

Bachelor's degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field

High school diploma or equivalent

Tools

CCURE

Genetec

Job description

Security Officer - Operations (GSOC) Shift Lead

Job Locations

US-AZ-Goodyear

Job Details

• Category: Security Supervisor
• Shifts Available: Afternoon, Evening, Morning, Overnight
• Business Unit: AUS

Company Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Pay Rate

Pay Rate: $23.00 an hour.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

Qualifications (MUST HAVE)

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in auxiliary police or police cadets
• Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

Preferred Qualifications (NICE TO HAVE)

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.