SOC Operator - Transit Center

Allied Universal; San Carlos (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Smart Tools program

Career growth opportunities

Medical and retirement benefits

Perks program

Job summary

Allied Universal is seeking a SOC Operator in San Carlos to monitor security systems, manage access, and respond to incidents across global client sites. You will work in a SOC with diverse tools and collaborate with teams to safeguard people, property, and operations.

The role requires two years of security experience, supervisory responsibilities, and strong analytical reporting. A high school diploma is required and CPR/First Aid is preferred. Daytime and some night shifts are possible.

Qualifications

• Two years of security-related experience
• Supervisory experience required
• CPR and First Aid certification preferred
• Proven analytic and reporting abilities
• Strong communication and teamwork skills

Responsibilities

• Monitor security systems and alarms
• Manage access control and badge processes
• Operate CCTV and video footage requests
• Coordinate with emergency responders during incidents
• Maintain liaison between clients and company leadership
• Provide exceptional customer service and clear communication

Skills

Security experience

Supervisory experience

CPR & First Aid

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a SOC Operator in San Carlos, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Security Operations Center (SOC) Operator, under guidance of SOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a SOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

RESPONSIBILITIES:

Position Type: Full Time

Pay Rate: $29.79 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM

What You'll Do:

• Primary Responsibilities:
• Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
• Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
• CCTV System: Operators manage the companies CCTV system and process video footage request
• Provide access management to all company facilities
• Conduct alarm monitoring for Open Text facilities
• Manage all video footage requests in accordance with company policy
• Manage all access report requests in accordance with company policy
• Notify the appropriate personnel in an emergency
• Notify, direct, and assist emergency personnel in the event of an emergency
• Liaison between clients, other departments, and company leadership during an emergency
• Directing visitors to the appropriate areas
• Monitor and control removal of company and personal property
• Report all building utility/ service issues as observed and instructed to facilities
• Manage the day-to-day requirements for the Companies Anti-tailgating program
• Evaluate and recommend improved procedural safety/security protocols or processes
• Display exceptional customer service and communication skills
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
• Work flexible schedules, including some nights

Minimum Requirements:

• • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Possession of highly proficient computer skills including Microsoft Office applications
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Flexibility to work various shifts and willingness to assist the team when needed
  • Ability to adapt to a dynamic environment and work under pressure
  • Comfortable in an environment where there is an expectation for constant learning
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Problem solving skills
  • Compile, sort, and interpret data
  • Identify critical issues quickly and accurately
  • Encourage effective teamwork
  • Mediate conflict with tact, diplomacy
  • Handle crisis situations at the client site, calmly and efficiently

Minimum Requirements:

• At least two years of security-related experience are required.
• Supervisory experience is required.
• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.