Security Supervisor

MSG Entertainment Holdings, LLC; Chicago (IL); On-site; USD 46,838 - 49,593; Full time

Job summary

MSG Entertainment Corp. in Chicago is seeking a Security Supervisor to oversee daily security operations across venues, ensuring a safe guest experience while coordinating with venue teams.

The role involves supervising officers, training, scheduling, incident reporting, and collaboration during emergencies. 3–5 years of supervisory security experience and willingness to travel are preferred.

Qualifications

• 3-5 years of supervisory experience in security, law enforcement, or military.
• Experience in events, sports, theatre operations within an entertainment venue.

Responsibilities

• Supervise daily security officers and lead front-line teams.
• Develop staff and ensure excellent guest experiences in a safe environment.
• Train, evaluate, coach, and document staff performance.
• Handle scheduling, invoices, incident reports, and daily logs.
• Ensure security offices and equipment are prepared and address facility issues.
• Address customer concerns promptly and professionally.
• Support additional security programs and cross‑functional initiatives.
• Supervise Security Officers and support personnel.
• Adhere to appearance guidelines and provide exceptional on-site experiences.

Skills

Supervisory experience

Security operations knowledge

Emergency response

Communication skills

Stakeholder engagement

Education

60 credit hours of college coursework

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The MSG Security Supervisor will be accountable for providing exceptional guest experience throughout MSG's venues as it relates toeventor building security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast pacedand dynamic environment. Success in this role is demonstratedby creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will reportintothe MSG Security Manager.

What will you do?

• Accountable for daily supervision and leadership of building and event security officers.
• Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives , especially in emergency situations and times of crisis.
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs .
• Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
• Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner
• May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams .
• Supervise Security Officers and support personnel.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theatre operations, within an entertainment venue.
• Previoussecurity experiencerequired, prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Must be able to successfully complete physical fitnessexamination.
• Demonstrated experience completing reports and documenting staff performance is essential
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reportingrelationship, adept atmaintaininga positive, open, approachable, and professional relationship with a diverse group
• Demonstratedexperiencecoaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
• Comfortable with managingconflictand responding to customer problems with a sense of urgency
• Ability todemonstratesuccess in managing multiple tasks while under tight deadlines
• Demonstrated experience in some orall ofthe following areas: guard force scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowdmanagementand writing security policy.

Special Requirements

• Must be willing to travel to other locations as needed
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
• General physical requirements such as lifting 25 lbs., standing forlong periods, walking long distances,bendingand constant motionisoftenrequired.

#LI- Onsite

Hourly Pay Range

$34 - $36 USD

At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.