Security Operations Center Operator - Overnights

Allied Universal; Madison (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Smart tools

Career growth

Benefits package

Perks program

Job summary

Allied Universal is seeking a Security Operations Center Operator - Overnights in Madison, WI. You will serve and safeguard clients acrossFinancial Institutions and other industries, coordinating communications, monitoring alarms, and supporting timely responses to security incidents.

The role is full-time with a pay rate of $25.00 per hour. Duties include dispatch operations, incident documentation, and maintaining secure environments through vigilant monitoring and professional communication.

Qualifications

• At least 1 year of security-related experience.
• College degree preferred.
• Comfort with using a computer or tablet.
• Access control and badge experience preferred.
• Alarm panel experience preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check and drug screen required per policy.

Responsibilities

• Provide customer service to employees, visitors, and vendors at a financial services location by carrying out security-related procedures and site-specific policies.
• Monitor dispatch communications, alarm notifications, access control activity, and other security-related systems; document and route calls, requests, and incidents to appropriate personnel.
• Coordinate responses to incidents and critical situations in a calm, problem-solving manner, communicating relevant information to onsite personnel, management, and emergency responders as needed.
• Maintain accurate dispatch logs, incident reports, and activity records in accordance with site-specific procedures.
• Conduct regular and random patrols around the business and perimeter as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

College degree preferred

Tools

Access control systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Operations Center Operator - Overnights in Madison, WI you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Security Operations Center Officer at a financial institution location, you will coordinate communications, monitor alarms and access activity, and support timely responses to security-related incidents. You will maintain accurate records, communicate professionally with team members and visitors, and help promote a secure environment through attentive dispatch operations. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide how we serve.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

• Mon: 10:00 PM - 06:00 AM
• Tue: 10:00 PM - 06:00 AM
• Wed: 10:00 PM - 06:00 AM
• Thur: 10:00 PM - 06:00 AM
• Fri: 10:00 PM - 06:00 AM

What You’ll Do:

• Provide customer service to employees, visitors, and vendors at a financial services location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor dispatch communications, alarm notifications, access control activity, and other security-related systems; document and route calls, requests, and incidents to appropriate personnel.
• Coordinate responses to incidents and critical situations in a calm, problem-solving manner, communicating relevant information to onsite personnel, management, and emergency responders as needed.
• Maintain accurate dispatch logs, incident reports, and activity records in accordance with site-specific procedures.
• Conduct regular and random patrols around the business and perimeter as assigned. Working environments and conditions may vary by client site.

Minimum Requirements:

• Possess at least 1 year of security-related experience.
• Possess a college degree, preferred.
• Be comfortable using a computer or tablet, preferred.
• Have access control and badge experience, preferred.
• Have alarm panel experience, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.