Security Operations Center Operator - Experience Required

Allied Universal; Madison (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Smart tools access

Career growth opportunities

Medical, dental and vision benefits

AD&D and disability insurance

Job summary

Allied Universal, Madison, WI, seeks a Security Operations Center Operator to monitor alarms and coordinate dispatch at a financial services location. The role emphasizes customer service, professional communication, and rapid incident response.

Position is full-time with a $25.00 per hour pay rate. Requirements include at least 1 year of security experience; college degree preferred; background checks and drug screening are routine.

Qualifications

• Minimum 1 year of security-related experience.
• College degree preferred (not required).
• Comfortable using a computer or tablet.
• Customer service experience preferred.
• Background checks and drug screening required.
• Licensing requirements may apply where required.

Responsibilities

• Provide customer service to employees, visitors, and vendors by following security procedures and site policies, including emergency responses at a financial services location.
• Monitor alarms, cameras, and dispatch communications; document and communicate security concerns and incidents.
• Coordinate response activities by dispatching officers and contacting emergency services as directed.
• Respond calmly to incidents and maintain accurate incident logs and records.
• Conduct regular monitoring of the premises and report unusual activity.

Skills

Security experience

Customer service

Computer literacy

Communication skills

Education

College degree preferred

High school diploma or equivalent

Tools

Alarm panel systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Operations Center Operator - Experience Required in Madison, WI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer at a financial institution location, you will coordinate responses to alarms, incidents, and service requests while monitoring systems and communicating with on-site personnel and emergency responders. Your professional presence and customer-focused communication will help support a secure environment and help deter security-related incidents. Join Allied Universal, where teamwork, integrity, reliability, and innovation put people first.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Minimum 1 plus years of Security experience Or prior Law Enforcement or Military experience required

Job Schedule

• Fri: 06:00 PM - 06:00 AM
• Sat: 06:00 PM - 06:00 AM
• Sun: 06:00 PM - 06:00 AM

What You’ll Do

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial services location.
• Monitor incoming calls, alarms, cameras, and communication systems from the dispatch center; document and communicate security-related concerns, service requests, and incidents to appropriate personnel.
• Coordinate response activities by dispatching officers and contacting emergency services and/or site contacts as directed by established procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear and accurate incident logs and records.
• Conduct regular and random virtual monitoring of the business and perimeter through available systems, reporting unusual activity in accordance with site procedures.

Minimum Requirements

• Possess at least 1 year of security-related experience.
• Possess a college degree, preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.