Security Operations Center Operator - Information Technology - Analysts

MassGenics, Inc.; Kennett Square (Chester County); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k)

HSA & FSA

Life Insurance

Disability insurance

Paid time off

Job summary

Innova Solutions is seeking a Security Operations Center Operator for a 9-month contract in Kennett Square, PA. You will monitor security systems, respond to incidents, and coordinate with responders to protect critical infrastructure. The role requires strong communication, analytical skills, and experience with CSOC platforms.

This on-site position supports a 24/7 operations team. The role emphasizes documentation, system health checks, and collaboration across security disciplines to maintain

Qualifications

• Associate degree or higher (or HS Diploma with 2+ years security/IT experience).
• Experience with CSOC operations and physical security environments.
• Knowledge of access control, surveillance systems, and incident handling.

Responsibilities

• Security Monitoring & Incident Response: monitor intrusion and physical security systems, assess threats, escalate as needed.
• Respond to alarms, coordinate with law enforcement and site personnel during incidents.
• Access Control & Security Operations: oversee site access, monitor events, manage disarm procedures.
• Investigations & Documentation: create detailed incident reports and logs; support forensic review.
• System Maintenance & Admin Support: identify issues, restore functionality, perform CSOC admin tasks.

Skills

Security operations

Incident response

Access control

Communication

Decision making

Analytical thinking

Team coordination

Documentation

CSOC procedures

Education

AA or higher (related field)

HS Diploma with 2+ years experience

Tools

CCure 9000E

ExacqVision

Andover Continuum

Pelco Control Point

Compass

DMP

D3

JIRA

Passage Point

Alert

Microsoft Office

Job description

Security Operations Center Operator - Information Technology

Job ID: 1026027 Kennett Square , Pennsylvania Job Type: Contract Added - a day ago

Job Description

A client of Innova Solutions is immediately hiring for a Security Operations Center Operator

Position type: Full-time, Contract

Duration: 9 months

Location: Kennett Square Pennsylvania

As a Security Operations Center Operator, you will:

You’ll serve as the frontline guardian of critical infrastructure, assets, and personnel. Operating within a high-impact, fast-paced environment, you will monitor sophisticated security systems, coordinate emergency response efforts, investigate incidents, and ensure continuous operational security across multiple facilities.

This role is ideal for professionals who thrive under pressure, possess sharp analytical skills, and are passionate about leveraging technology to safeguard people and organizations. As part of a 24/7 operations team, you will play a vital role in identifying threats, managing incidents, and maintaining the integrity of enterprise security systems.

What You’ll Do

Security Monitoring & Incident Response

• Continuously monitor intrusion detection and physical security systems to identify, assess, and respond to potential security threats.
• Evaluate and remediate security alarms while ensuring timely escalation when required.
• Coordinate with law enforcement agencies, emergency responders, and site personnel during critical incidents.
• Receive, prioritize, and manage both emergency and non-emergency security event communications.

Access Control & Security Operations

• Oversee site access activities, including monitoring entry/exit events and managing security system disarm procedures.
• Track and maintain the operational status of multiple security platforms and site protection systems.
• Conduct routine system health checks, video patrols, and operational assessments.

Investigations & Documentation

• Create clear, detailed, and professional incident reports documenting security events and response actions.
• Maintain accurate shift activity logs and operational records.
• Support forensic investigations through the review and analysis of video surveillance footage and access control data.

System Maintenance & Administrative Support

• Identify technical issues affecting security infrastructure and initiate corrective maintenance requests.
• Validate service completion and ensure system functionality is restored effectively.
• Perform administrative and compliance-related CSOC activities in accordance with established procedures.

What Makes You Successful

Communication & Decision-Making

• Exceptional verbal and written communication skills with the ability to produce professional business documentation.
• Strong critical-thinking and situational-awareness capabilities.
• Proven ability to remain calm, focused, and decisive during high-pressure situations involving safety or security risks.

Technical Expertise

• CCure 9000E
• ExacqVision
• Andover Continuum
• Pelco Control Point
• Compass
• DMP
• D3
• JIRA
• Passage Point
• Alert
• Microsoft Office Suite
• Additional CSOC security platforms and monitoring tools

Operational Knowledge

• Security Operations Center procedures and best practices
• Critical infrastructure protection environments
• Physical security and access management programs
• Substation operations and security governance frameworks

Qualifications

Preferred Education & Experience

• Associate degree (AA) or higher, OR High School Diploma/GED with a minimum of 2 years of experience in Security Systems, Security Operations, Information Technology, or a related field.

Pay Range and Benefits

Pay Range*: $25.00 - $28.41 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.