Security Operations Center Operator I, Full-time, Nights

Northwestern Medicine; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

Northwestern Medicine is seeking a SOC Operator I to support a 24/7 Security Operations Center. The role focuses on receiving, prioritizing, and coordinating responses to security incidents across hospital facilities.

You will monitor surveillance and access control systems, respond to alarms, and document actions with precision. The position requires night/weekend shifts, onsite work, and a commitment to patient and staff safety.

Qualifications

• High-school diploma or GED required.
• IAHSS Basic exam within 90 days of hire and certification preferred.
• Strong interpersonal and communication skills required to interact with diverse stakeholders.
• Attention to detail and ability to document incidents accurately.

Responsibilities

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents according to procedures.
• Monitor surveillance cameras and access control to detect incidents in real time.
• Respond to alarms and initiate appropriate response procedures.
• Maintain clear communication with security team and stakeholders during incidents.
• Record all incidents and actions in the incident management system.
• Assist with enforcement of security policies and procedures.
• Provide instructions to security personnel during critical situations.
• Relay updates to hospital leadership in a timely manner.
• Coordinate with emergency services for timely response.
• Escalate high-priority incidents when needed.
• Address security hardware or software issues and liaise with vendors.

Skills

Interpersonal communication

Attention to detail

Multitasking

Written communication

Microsoft Office proficiency

Security technologies familiarity

Problem-solving

Calm demeanor under pressure

Education

High-school diploma or GED

IAHSS Basic exam within 90 days of hire

IAHSS Basic certification

Associate/Bachelor’s degree

Tools

Surveillance camera systems

Access control systems

Alarm systems

Microsoft Office

Job description

Description

Schedule: 11:00pm-7:30am Friday through Tuesday, 40 hours per week; holiday requirements; full-time onsite

The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers.

The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members.

Responsibilities:

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.
• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time.
• Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.
• Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
• Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies.
• Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.
• Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise.

Qualifications

Required:

• High-school diploma or GED.
• Successful completion of IAHSS Basic exam within 90 days of hire.
• Maintain IAHSS Basic certification.
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies.
• Attention to detail to accurately document incidents and maintain records.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Writing skills necessary to complete reports and paperwork that meets departmental standards.
• Physical ability to sit for extended periods and operate computer equipment.
• Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring.
• Proficient in the use of Microsoft Office applications and the Internet.
• Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems.
• Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor.

Preferred:

• Previous experience in a security dispatching role or similar position.
• Associate/Bachelor’s degree.
• Valid driver’s license.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.