Security Operations Center Dispatcher I

Fifth Third; Cincinnati (OH); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Total rewards program

Career development

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a dedicated BSOC Central Station Event Analyst to monitor life safety systems, respond to alarm signals, and coordinate with authorities while upholding the bank's policies and delivering strong customer service.

The role requires a high school diploma (college degree preferred), 911 dispatch experience, proficiency with Microsoft Office, and excellent communication and teamwork. Training is provided; minimal travel may be required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience with 911 dispatching or emergency communications is strongly preferred.
• Successful completion of critical skills tests (CSAA, PACOM, March Training) upon hire.
• Competency in disaster recovery tasks, including BUSCOC operation with supervision.
• Strong analytical skills and self-motivation.
• Good organizational, multitasking, and time management abilities.
• Ability to work in a team environment and communicate effectively.
• 42 wpm? (verbal and written communication at 30 wpm)
• Experience with Microsoft Office Suite.

Responsibilities

• Respond to alarm signals and life safety devices (Fire Alarms, Panic, Medical, etc.).
• Handle emergency and non-emergency inbound calls (e.g., workplace violence, bank robbery, medical emergencies).
• Make outgoing calls and dispatch authorities as needed.
• Operate BSOC equipment and peripherals under supervision.
• Interact with customers via telephone, email, and in person to promote service quality.
• Undertake other duties and participate in specialized projects.

Skills

911 Dispatching

Multi-tasking

Time management

Teamwork

Verbal and written communication

Problem solving

Microsoft Office Suite

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Fifth Third Bank in Cincinnati, Ohio is seeking a dedicated BSOC Central Station Event Analyst to monitor life safety systems, respond to alarm signals, and coordinate with authorities while upholding the bank's policies and delivering strong customer service.

The role requires a high school diploma (college degree preferred), 911 dispatch experience, proficiency with Microsoft Office, and excellent communication and teamwork. Training is provided; minimal travel may be required.