Bancorp Security Operations Center Agent I 3pm-11:30pm

Fifth Third Bank; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking a BSOC Central Station Event Analyst in Cincinnati, OH to respond to alarm signals and life safety events, manage emergency calls, and coordinate with authorities. You’ll operate central station equipment, support risk management practices, and uphold customer service standards.

The role requires a high school diploma (college degree preferred), dispatch experience, and proficiency with Microsoft Office.

Qualifications

• Experience in emergency communications or 911 dispatching preferred.
• Proven problem solving and analytical abilities.
• Strong organizational and teamwork skills.
• Good communication skills and ability to follow procedures.

Responsibilities

• Respond to alarm signals and life safety devices including Fire Alarms and Panic systems.
• Answer inbound calls related to emergencies and incidents (e.g., workplace violence, robberies, medical emergencies).
• Dispatch authorities as needed and coordinate with internal/external stakeholders.
• Operate BSOC equipment and peripherals under supervision.
• Maintain professional interactions with customers via phone, email, and in-person.
• Perform additional duties and special projects as assigned.

Skills

Teamwork

Analytical skills

Multi-tasking

Time management

Verbal & written communication (30 wpm

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Make banking a Fifth Third better

General Function

Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

• Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
• Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
• Make outgoing phone calls and dispatch proper authorities.
• Operate all BSOC equipment and peripheral equipment under supervision.
• Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
• Perform other duties as assigned, including specialized projects.

Minimum Knowledge, Skills and Abilities Required

• High school diploma or equivalent, college degree preferred.
• Experience with 911 Dispatching or other Emergency Communications strongly preferred.
• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
• Self motivated problem solver with demonstrated analytical skill set.
• Good organizational, multi tasking, and time management skills.
• Ability to work in a team environment.
• Demonstrated verbal and written communication skills, 30 wpm.
• Successful completion of 4 week on the job training.
• Experience with Microsoft Office Suite.

Working Conditions

• General office environment in a Central Station setting.
• Extended viewing of computer monitors/screens.
• Minimal domestic and international travel will be required.

Bancorp Security Operations Center Agent I 3pm-11:30pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.