Security Operations Center Agent I – Evening Shift

Fifth Third Bank; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking a BSOC Central Station Event Analyst in Cincinnati, OH to respond to alarm signals and life safety events, manage emergency calls, and coordinate with authorities. You’ll operate central station equipment, support risk management practices, and uphold customer service standards.

The role requires a high school diploma (college degree preferred), dispatch experience, and proficiency with Microsoft Office.

Qualifications

• Experience in emergency communications or 911 dispatching preferred.
• Proven problem solving and analytical abilities.
• Strong organizational and teamwork skills.
• Good communication skills and ability to follow procedures.

Responsibilities

• Respond to alarm signals and life safety devices including Fire Alarms and Panic systems.
• Answer inbound calls related to emergencies and incidents (e.g., workplace violence, robberies, medical emergencies).
• Dispatch authorities as needed and coordinate with internal/external stakeholders.
• Operate BSOC equipment and peripherals under supervision.
• Maintain professional interactions with customers via phone, email, and in-person.
• Perform additional duties and special projects as assigned.

Skills

Teamwork

Analytical skills

Multi-tasking

Time management

Verbal & written communication (30 wpm

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

Fifth Third Bank is seeking a BSOC Central Station Event Analyst in Cincinnati, OH to respond to alarm signals and life safety events, manage emergency calls, and coordinate with authorities. You’ll operate central station equipment, support risk management practices, and uphold customer service standards.

The role requires a high school diploma (college degree preferred), dispatch experience, and proficiency with Microsoft Office.