Bancorp Security Operations Center Agent I 3pm-11:30pm

Fifth Third; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Total rewards program

Career development

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a dedicated BSOC Central Station Event Analyst to monitor life safety systems, respond to alarm signals, and coordinate with authorities while upholding the bank's policies and delivering strong customer service.

The role requires a high school diploma (college degree preferred), 911 dispatch experience, proficiency with Microsoft Office, and excellent communication and teamwork. Training is provided; minimal travel may be required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience with 911 dispatching or emergency communications is strongly preferred.
• Successful completion of critical skills tests (CSAA, PACOM, March Training) upon hire.
• Competency in disaster recovery tasks, including BUSCOC operation with supervision.
• Strong analytical skills and self-motivation.
• Good organizational, multitasking, and time management abilities.
• Ability to work in a team environment and communicate effectively.
• 42 wpm? (verbal and written communication at 30 wpm)
• Experience with Microsoft Office Suite.

Responsibilities

• Respond to alarm signals and life safety devices (Fire Alarms, Panic, Medical, etc.).
• Handle emergency and non-emergency inbound calls (e.g., workplace violence, bank robbery, medical emergencies).
• Make outgoing calls and dispatch authorities as needed.
• Operate BSOC equipment and peripherals under supervision.
• Interact with customers via telephone, email, and in person to promote service quality.
• Undertake other duties and participate in specialized projects.

Skills

911 Dispatching

Multi-tasking

Time management

Teamwork

Verbal and written communication

Problem solving

Microsoft Office Suite

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

General Function

Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
• Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
• Make outgoing phone calls and dispatch proper authorities.
• Operate all BSOC equipment and peripheral equipment under supervision.
• Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
• Perform other duties as assigned, including specialized projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma or equivalent, college degree preferred.
• Experience with 911 Dispatching or other Emergency Communications strongly preferred.
• Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
• Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
• Self motivated problem solver with demonstrated analytical skill set.
• Good organizational, multi tasking, and time management skills.
• Ability to work in a team environment.
• Demonstrated verbal and written communication skills, 30 wpm.
• Successful completion of 4 week on the job training.
• Experience with Microsoft Office Suite.

WORKING CONDITIONS

General office environment in a Central Station setting. Extended viewing of computer monitors/screens.

• Minimal domestic and international travel will be required #LI-EG1 Bancorp Security Operations Center Agent I 3pm-11:30pm

Benefits and Total Rewards

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.