Client-Focused Security Operations Manager

Securitas Security Services USA, Inc.; Dublin (OH); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking an Account Manager (Security Operations) to be the primary liaison for clients and on-site security teams.

The role focuses on delivering quality service, maintaining client relationships, and steering staffing and operations to meet service levels. The Account Manager is expected to be available outside normal business hours for urgent matters and to balance daily demands with long-term strategic goals, ensuring security operations run smoothly

Qualifications

• 1 year of experience in security operations or related field.
• Strong organizational and time-management abilities required.
• Excellent verbal and written communication skills.
• Ability to balance client needs with staffing and operational performance.
• Demonstrated commitment to compliance and confidentiality.

Responsibilities

• Client Relationship Management: act as primary client contact and ensure high-quality service.
• Operations Management: oversee daily security operations and staffing across locations.
• Leadership & Team Development: guide site personnel and coordinate training needs.
• Administrative: review communications, ensure documentation, and maintain compliance.

Skills

Organizational skills

Time-management

Self-discipline

Excellent communication skills

Prioritization

Problem-solving

Decision-making

Compliance & professionalism

Customer service

Confidentiality

Job description

Securitas Security Services USA, Inc. is seeking an Account Manager (Security Operations) to be the primary liaison for clients and on-site security teams.

The role focuses on delivering quality service, maintaining client relationships, and steering staffing and operations to meet service levels. The Account Manager is expected to be available outside normal business hours for urgent matters and to balance daily demands with long-term strategic goals, ensuring security operations run smoothly