Security & Operational Resilience Program Manager

DHL; Miami (FL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

Base salary incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Miami seeks a Security & Operational Resilience Program Management Specialist to lead TSA/CTPAT compliance, BCM, and data governance across the network. The role emphasizes regulatory adherence, system integrity, and timely training administration.

The candidate will manage STA lifecycles, AR programs, and cross-functional coordination with vendors and offshore teams. Fluency in English and Spanish is required; travel up to 33% is possible.

Qualifications

• S. Citizenship as security clearance is required for TSA program.
• College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
• Frequent travel (33%) may be required.
• Proficiency in English and Spanish languages (read, write, and speak)

Responsibilities

• Regulatory Compliance & Program Administration (TSA / CTPAT)
• Manage end-to-end TSA Security Threat Assessment (STA) lifecycle, including monthly validation of >25,000 personnel records and oversight of 5,600 active STAs
• Administer Authorized Representative (AR) program (340 vendors), ensuring compliance with TSA requirements (STA, training, IACMS associations)
• Coordinate closely with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation
• Maintain strict adherence to TSA timelines (e.g., changes >30 days classified as violations)
• Training & Compliance Tracking
• Oversee administration and tracking of TSA-required training programs (IAC, CCSP, SSPAC), totaling 11,000+ annual training records
• Ensure dissemination of updated screening requirements and regulatory guidance across all DGF locations
• Systems & Data Governance
• Maintain and validate data across IACMS, XTC/XDS/XVM systems, ensuring accuracy and compliance
• Oversee Single Sign-On (SSO) access and system integration for TSA and CTPAT platforms
• Manage system user access and ensure proper deployment of applications
• SharePoint & Documentation Management
• Administer TSA and CTPAT SharePoint sites, ensuring audit records, site visit documentation, and compliance materials are current and accessible
• Publish TSA monthly notifications and maintain centralized document repositories
• Operational & Administrative Support
• Manage Purchase Card activities, including reconciliation and audit documentation
• Maintain distribution lists (e.g., K9 program, ETD stakeholders) to ensure timely communication
• Support mapping and coordination of ETD equipment with network infrastructure
• Global Coordination & BCM Support
• Provide coordination and oversight support to offshore business support teams (e.g., India) for CTPAT documentation and compliance updates
• Support Security and BCM programs through data management, reporting, compliance tracking, and ensuring operational continuity standards are met
• Enable consistent program execution by ensuring accurate records, system access, and communication flow across all stakeholders
• This position is domiciled in MIA and direct reports to Vice President, Head of Security & Operational Resilience – NORAM
• Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Skills

Integrity

multitask

Detail-oriented

Communication

Analytical thinking

Finance & admin

MS Office

Local market awareness

IT systems

Independent work

Education

College degree

Criminal Justice/Business Admin/Paralegal as a plus

Tools

MS Office

Job description

DHL Global Forwarding in Miami seeks a Security & Operational Resilience Program Management Specialist to lead TSA/CTPAT compliance, BCM, and data governance across the network. The role emphasizes regulatory adherence, system integrity, and timely training administration.

The candidate will manage STA lifecycles, AR programs, and cross-functional coordination with vendors and offshore teams. Fluency in English and Spanish is required; travel up to 33% is possible.