Security Onboarding & Operations Lead

Arrow Security; Town of Smithtown (NY); On-site; USD 65,000 - 98,000; Full time

Job summary

A leading security company based in New York is looking for a Senior Sales Coordinator to manage new client onboarding and ensure operational excellence. The role requires a Bachelor's degree and over 10 years of experience in client management within the security industry. Responsibilities include coordinating account implementations, engaging with clients, and developing onboarding reports. The compensation range is $65,000 to $98,000 annually, and the job promotes a strong commitment to diversity and inclusion in the workplace.

Qualifications

• 10+ years of experience managing implementations, client onboarding, or operational projects (security or compliance-driven industries preferred).
• Tech-savvy with platforms like WinTeam, HubSpot, Lighthouse, or SharePoint.
• Exceptionally organized, proactive communicator with a passion for process improvement.

Responsibilities

• Lead and coordinate all new account implementations from signed proposal through go-live.
• Engage directly with clients to handle special requests for services.
• Develop onboarding checklists, dashboards, and reports to keep leadership informed.

Skills

Client engagement

Project management

Communication

Process improvement

Data management

Education

Bachelor's degree in Business or Project Management

Tools

WinTeam

HubSpot

Lighthouse

SharePoint

ServiceNow

Jira

Monday.com

Job description

A leading security company based in New York is looking for a Senior Sales Coordinator to manage new client onboarding and ensure operational excellence. The role requires a Bachelor's degree and over 10 years of experience in client management within the security industry. Responsibilities include coordinating account implementations, engaging with clients, and developing onboarding reports. The compensation range is $65,000 to $98,000 annually, and the job promotes a strong commitment to diversity and inclusion in the workplace.