Security Officer Unarmed Patrol Customer Service

Allied Universal; Allen (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Unarmed Patrol Customer Service in Allen, TX. You will serve and safeguard clients, monitor assigned areas, conduct routine patrols, and maintain a visible presence to deter incidents while supporting a welcoming environment for customers and team members.

Join a team that values integrity, teamwork, and a caring approach. The role emphasizes customer service, documentation on a computer or tablet, and may include night shifts with a comprehensive

Qualifications

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Subject to background check and drug screen as required by law.

Responsibilities

• Provide customer service to clients, tenants, employees, and visitors by following security procedures.
• Conduct regular and random unarmed patrols throughout retail areas and perimeters.
• Respond to incidents and customer concerns in a calm, professional manner.
• Monitor access points and report policy violations or hazards to the proper personnel.
• Prepare accurate reports and communicate with Allied Universal leadership and clients.

Skills

Customer service

Computer / Tablet usage

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Unarmed Patrol Customer Service in Allen, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an unarmed Security Officer at a retail location, where you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter incidents, and support a welcoming environment for customers and team members. Use your customer service and communication skills while documenting security-related activity on a computer or tablet. Bring integrity, teamwork, and a caring approach to every shift.

Position Type: Full Time

Pay Rate: $19.10 / Hour

Job Schedule:

• Mon: 11:00 PM - 07:00 AM
• Tue: 11:00 PM - 07:00 AM
• Fri: 11:00 PM - 07:00 AM
• Sat: 11:00 PM - 07:00 AM
• Sun: 11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to clients, retail tenants, employees, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Conduct regular and random unarmed patrols throughout retail areas, common spaces, entrances, loading areas, parking locations, and the surrounding perimeter to help identify and report unusual activity or conditions.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner, following established site procedures.
• Monitor access points and observe activity throughout the location, reporting policy violations, hazards, maintenance concerns, and suspicious behavior to the appropriate personnel.
• Prepare accurate reports and maintain clear communication with Allied Universal leadership, client representatives, and local authorities as needed.

Minimum Requirements:

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.