SECURITY OFFICER PROFESSIONAL I - SECURITY

Hoag; Newport Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Security Officer Professional I, where your role is crucial in ensuring a safe and secure environment. This position requires strong communication skills and the ability to respond effectively to various security-related situations. With a focus on customer service and community safety, you will engage in proactive patrols and respond to incidents with sound judgment and compassion. If you are motivated, service-oriented, and looking to make a difference in a healthcare setting, this opportunity at a top-ranked hospital in California is perfect for you.

Qualifications

• 6 months experience in healthcare, security, or customer service required.
• Training in communication, de-escalation, and investigation techniques.

Responsibilities

• Promote safety at Hoag properties through proactive patrols.
• Respond to security-related calls and suspicious activities.

Skills

Effective communication

De-escalation techniques

Customer service

Problem-solving

Education

High School Diploma or equivalent

Job description

Salary Range: 22.00-32.03/hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

Under the direction of the Supervisor of Security Operations I, Supervisor of Security Operations II, the Manager of Security, and the Chief Security Operations Officer, a Security Officer Professional I is responsible for promoting a safe and secure environment at Hoag properties through a variety of methods and approaches. Security Officer Professionals will routinely employ common sense and sound judgment to troubleshoot a wide range of security-related issues, striving for effective and collaborative solutions that are consistent with company policy and the organization’s mission.

Security Officers at Hoag are effective communicators with strong interpersonal skills, who are service-oriented and patient-focused.

The role requires response to a wide range of security-related calls; these calls may involve suspicious activity occurring on Hoag properties, crimes in progress, unsafe situations related to the physical environment, traffic or parking-related matters, or issues pertaining to workplace violence, for example.

The role also requires a high degree of motivation, as routine duties will include proactive patrols of Hoag properties and the ability to recognize and appropriately respond to unsafe or suspicious activity.

To be effective in this assignment, a Security Officer Professional I will be trained and/or skilled in various areas, including de-escalation and effective communication techniques, laws of arrest, use of reasonable force, physical intervention techniques, how to conduct proper investigations, and report writing. Above all, a Security Officer Professional I will possess strong character, humility, compassion, composure, diplomacy, maturity, and sound judgment.

Education and Experience

High School Diploma, or equivalent.

Minimum of 6 months of work experience in healthcare, security, public safety, code enforcement, or any customer service industry (retail, restaurant, etc.), or other equivalent experience.

Record must be free from any criminal convictions involving acts of moral turpitude or excessive traffic violations.

• Ability to successfully complete a security officer classroom and field-training orientation program (for new hires); topics include, but are not limited to:
• Customer service
• Effective communication and de-escalation techniques
• Trauma-Informed Care and cultural sensitivity
• Workplace violence response
• Use of reasonable force; controlling and restraining aggressive behavior
• Handcuffing techniques and use of restraints
• Laws of arrest
• Field investigations and report writing
• Hands-on demonstration of knowledge and skills in a field setting
• Completion of a minimum of 24 hours of in-service annual training related to the role

License Required

Ability to obtain a valid Bureau of Security and Investigative Services License for Security Guard or Proprietary Private Security Officer within six weeks of employment.

Valid California driver’s license.

Certifications Required (within six months of assignment)

First Aid / CPR / AED.

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women's health, and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.