Security Officer, Per Diem

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Security Officer to ensure a safe environment for patients, visitors, and staff. Responsibilities include patrolling, investigating incidents, and providing excellent customer service. Candidates should possess strong interpersonal skills and a Bachelor's degree in Criminal Justice.

Qualifications

• 3-5 years in hospital, security, police, emergency medical, or customer service roles preferred.

Responsibilities

• Patrols assigned areas to prevent theft and ensure safety.
• Investigates thefts and potential misconduct.
• Prepares detailed reports and logs incidents.

Skills

Interpersonal Skills

Customer Service

Problem Solving

Analytical Skills

Documentation Skills

Education

Bachelor's Degree in Criminal Justice

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a diverse team of professionals, including doctors, nurses, business experts, tech specialists, researchers, and systems analysts, to advance our mission. As a not-for-profit organization, we support patient care, research, teaching, and community service, striving to deliver exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and staff by enforcing security regulations, monitoring for safety hazards, investigating complaints or potential criminal conduct, assisting in restraining patients when necessary, and providing protective services. Exhibits excellent customer service skills. Responsible for arresting criminal suspects under the authority of State Special Police license, if applicable.

Does this position require Patient Care? Yes

Essential Functions

1. Patrols assigned areas, focusing on zones with previous security issues.
2. Identifies unsafe conditions and unsecured areas to prevent theft, injuries, or damages.
3. Maintains strict confidentiality at all times.
4. Investigates thefts, shortages, and complaints involving potential misconduct; questions involved individuals; notifies law enforcement; detains suspicious persons; makes arrests when authorized; participates in court proceedings.
5. Prepares detailed reports and logs incidents; keeps supervisor informed.
6. Manages valuables and evidence, ensuring safekeeping and proper documentation.
7. Operates security systems as a Dispatcher; responds to incidents via radio and phone; documents actions taken.
8. Assists with workplace and domestic violence victims; responds to medical emergencies; helps restrain patients if authorized; protects dignitaries; manages pedestrian and vehicle traffic.
9. Participates voluntarily in departmental committees, task forces, and teams.

Qualifications

Education

• Bachelor's Degree, preferably in Criminal Justice
• Experience in lieu of degree not accepted

Licenses and Credentials

• Class D Passenger Vehicle Driver's License (preferred)
• Basic Life Support (BLS) Certification (preferred)
• International Security Certifications (CHSO, CHSS) (preferred)
• Personal Drivers License (NH) (preferred)

Experience

• 3-5 years in hospital, security, police, emergency medical, or customer service roles (preferred)

Knowledge, Skills, and Abilities

• Excellent interpersonal and customer service skills
• Ability to de-escalate tense situations and manage aggression
• Effective independent and team work skills; multitasking
• Strong problem-solving, judgment, and analytical skills
• Positive, empathetic customer service attitude
• Understanding community policing and crime prevention
• Strong documentation and computer skills

Additional Job Details

Physical Requirements

• Frequent standing, walking, lifting, pushing, pulling, balancing, reaching, and manipulation activities
• Occasional climbing, stooping, kneeling, crouching, crawling, and foot use
• Constant vision, hearing, talking, and feeling

Remote Type: Onsite

Work Location: 300 First Avenue

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Rotating (United States of America)

EEO Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided for individuals with disabilities during the application and employment process.