Security Officer - Patrol Customer Service

Allied Universal; Phoenix (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Smart tools access to shifts

Career growth and training

Health and retirement benefits

Perks program discounts

Job summary

Allied Universal is seeking a Security Officer - Patrol Customer Service in Phoenix, AZ. You will provide customer service while conducting unarmed patrols at a financial institution, monitor access, and respond to incidents with calm professionalism.

The role emphasizes strong communication, collaboration with the site team, and adherence to security procedures to deter incidents and protect people and property.

Qualifications

• 2+ years of security-related experience.
• Customer service experience preferred.
• A guard card or license is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background check and drug screen required.
• Licensing requirements depend on state/local laws; driver’s license required for driving roles only.

Responsibilities

• Provide customer service to clients, visitors, and employees by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Conduct regular and random unarmed patrols throughout the financial institution location, including business areas, entry points, parking areas, and perimeter.
• Monitor access points and visitor activity, following established procedures for employee, client, and vendor entry.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, documenting observations and actions taken.
• Report unusual activity, maintenance concerns, and potential policy violations to Allied Universal leadership and designated site contacts.

Skills

Customer service

Security experience

Education

High School Diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Patrol Customer Service in PHOENIX, AZ, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join Allied Universal as an Unarmed Patrol Officer supporting a financial institution location. You will conduct routine patrols, maintain a visible presence to help deter security-related incidents, monitor access points, and assist with badge and access control activities. Deliver exceptional customer service and clear communication while collaborating with a reliable, agile team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $19.62 / Hour

Job Schedule:

• Wed: 06:00 AM - 02:00 PM
• Thur: 06:00 AM - 02:00 PM
• Fri: 06:00 AM - 02:00 PM
• Sat: 06:00 AM - 02:00 PM
• Sun: 02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to clients, visitors, and employees by carrying out security‑related procedures, site‑specific policies, and emergency response activities as appropriate.
• Conduct regular and random unarmed patrols throughout the financial institution location, including business areas, entry points, parking areas, and perimeter.
• Monitor access points and visitor activity, following established procedures for employee, client, and vendor entry.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem‑solving manner, documenting observations and actions taken.
• Report unusual activity, maintenance concerns, and potential policy violations to Allied Universal leadership and designated site contacts.

Minimum Requirements:

• Have 2+ years of security-related experience.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.