Security Officer | Part Time

Omni Hotels & Resorts; Boston (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Culture of growth

Complimentary meals

Health Insurance

401(k)

Discounted associate rates

Job summary

Omni Hotels & Resorts is seeking a Loss Prevention Officer in Boston to maintain a safe and secure environment for guests, associates and property. The role includes property patrols, responding to safety concerns, and leading investigations with proper reporting and documentation.

Responsibilities extend to monitoring access, handling emergency procedures, and maintaining confidentiality while supporting hotel operations and guest privacy.

Qualifications

• Good writing and report taking skill required.
• Prior security experience preferred, preferably in a hotel environment.
• Must be able to multi-task and make appropriate decisions in difficult situations.
• Must be able to walk for extended periods of time.
• Must be flexible to work all shifts, including days, nights, weekends and holidays.
• Must be customer-service orientated and have excellent hospitality skills.
• CPR/AED/First Aid certification preferred.
• Willing to attend mandatory training.
• Willing to accept overtime assignments.

Responsibilities

• Patrol hotel property to ensure safety of guests, associates and assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow-up on investigations of crimes against property and persons.
• Assist sick or injured guests or associates with documentation and witness statements.
• Document contacts and monitor investigations to timely conclusions.
• Maintain records including camera monitoring, shift activity log and interactions.
• Distribute visitor badges and monitor access to the property.
• Conduct bag checks for associates leaving the property.
• Escort special guests and maintain privacy when entering/exiting through heart of the house areas.
• Maintain confidentiality in sensitive guest or associate issues.
• Assist with alarm, safety and fire systems checks and monitor building security are areas.
• Assist management in emergencies by directing guests and associates to safety.

Skills

Report writing

Customer service

Multitasking

Decision making under pressure

Job description

Position Overview:

The Loss Prevention Officer ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment.

Hourly rate of pay for this position: $33.01 plus commission

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications:

• Good writing and report taking skill required.
• Prior security experience preferred, preferably in a hotel environment.
• Must be able to multi-task and make appropriate decisions in difficult situations.
• Must be able to walk for extended periods of time.
• Must be flexible to work all shifts, including days, nights, weekends and holidays.
• Must be customer-service orientated and have excellent hospitality skills.
• CPR/AED/First Aid certification preferred.
• Willing to attend mandatory training.
• Willing to accept overtime assignments.

Perks and Benefits:

• A culture of fun, inclusion and growth
• Complimentary meals
• Health Insurance and 401(k) offered
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide