Safety & Security Officer

Hyatt Vacation Ownership; Sedona (AZ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and risk

Job summary

Hyatt Vacation Ownership in Sedona, AZ is seeking a full-time Loss Prevention team member to patrol all property areas, assist guests with access, monitor CCTV and alarms, and respond to incidents with professionalism and discretion.

The role requires standing for extended periods, lifting up to 10 pounds, and availability to work evenings, weekends and holidays. A valid driver’s license is required, and strong guest service is essential.

Qualifications

• Valid driver’s license required
• Flexible schedule including evenings, weekends and holidays
• Ability to stand, walk, and perform security duties for extended periods

Responsibilities

• Patrols all areas of the property and assists guests with room access
• Monitors CCTV, alarms, and fire life safety systems; responds to incidents
• Conducts incident reports and defuses disturbances
• escorts unwelcome persons from the property
• Maintains confidentiality of reports and completes daily activity reports

Skills

Customer service

Professional communication

Team collaboration

Attention to safety

Job description

Hourly Rate: $23.00

Hourly Wage: $23.00

Shift: 3rd; must be available to work weekends and holidays

Requirement: Valid driver’s license required

Position type: Full Time

Job Summary

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

CORE WORK ACTIVITIES

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perk

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.