Security Officer (On-Call)

ViziRecruiter,LLC.; Youngstown (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

PENN Entertainment is seeking vigilant team members to join our casino operations and ensure a secure, welcoming guest experience.

This role emphasizes high standards of service, safety, and collaboration with multiple departments to uphold gaming compliance and exceptional guest satisfaction.

Qualifications

• Customer service experience or similar role.
• Strong verbal and written communication skills.
• Ability to stay calm and focused in busy environments.
• Ability to handle stressful situations and maintain professionalism.
• Must work well in a team and support colleagues.
• Demonstrated safety awareness and adherence to policies.

Responsibilities

• Provide exceptional Red Carpet Service to guests at all times.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Coordinate with other departments to improve guest service.
• Handle escorts of money/chip transactions per State Gaming Regulations and internal Controls.
• Monitor casino floor for minors and respond to disturbances, emergencies, and alarms.
• Maintain public order and enforce safety rules on property.
• Perform Bill Validator drops and adhere to regulatory and internal controls.
• Escort team members, visitors, and vendors into sensitive areas with approval.

Skills

Customer service

Communication

Attention to detail

Stress management

Teamwork

Safety awareness

Education

High School diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Seeking out opportunities to provide exceptional Red Carpet Service to our guests at all times
• Supporting property promotions and events
• Maintaining highly visible patrols to insure a safe gaming environment
• Assuring quality support to other departments so they may serve our guests more effectively
• Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established internal Controls
• Monitoring casino floor for minors
• Responding to disturbances, emergencies and alarms in the casino and throughout the property
• Maintaining public order and enforce safety rules
• Performing Bill Validator drops
• Adhering to all Gaming Regulations and internal Controls
• Escorting team members, visitors, vendors into sensitive areas with prior approval.

Requirements

• High School diploma or equivalent
• Effective written and verbal communication
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Ability to work in an environment, which may be noisy
• Employing tact when dealing with difficult team members, guests or situations.
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations
• Run on level or graded surfaces, as well as up and down stairs
• Ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time
• Must possess a valid state issued driver’s license
• Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry and lift up to 35lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job related duties in varying work areas, such as confined spaces.
• Ability to adapt and adjust as necessary