Security Officer Lead

McLaren Health Care; Bay City (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

McLaren Health Care is seeking a Security Officer to respond to emergencies, patrol facilities, and protect patients, visitors and staff. Under supervision, you will conduct rounds, deter incidents, document irregularities, and assist other security personnel while maintaining confidentiality and following safety policies.

Evening shift duties apply, with on-call considerations. The role emphasizes visitor management, incident reporting, emergency codes, and collaboration with nursing and

Qualifications

• High school diploma or equivalent is required.
• Valid state driver's license is required.
• No criminal records/violations.
• Driving record must meet insurer's standards.
• Preferred: associate degree in criminal justice, security administration or related field.
• Six months of prior work experience preferred.

Responsibilities

• Makes rounds inside and outside assigned areas, investigating unusual incidents.
• Assists security personnel, employees, and escorts visitors as needed.
• Observes and documents policy non-conformances.
• Completes required paperwork timely.
• Maintains confidentiality of sensitive information.
• Responds to calls from nursing and other departments to manage disorderly patients/visitors and emergencies.
• Adheres to scripts when answering calls and interacting with customers entering/leaving the facility.
• Participates in emergency preparedness drills and training.
• Performs other duties as required.

Skills

First responder

Customer service

Observation

Communication

Education

High school diploma or equivalent

Associate degree in related field

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary: Under general supervision, responsibilities include being a first responder to emergency situations at the assigned facility; makes periodic tours to secure areas, provides customer service, mitigates sudden behavioral occurrences, deters crimes, checks for irregularities and inspects protection devices and fire control equipment. Assists in the enforcement of security/safety related regulations, and protects hospital patients, visitors, staff and property from hazardous conditions and/or criminal activities, including the potential for violence in the workplace.

Essential Functions and Responsibilities:

1. Makes rounds, inside and outside of assigned areas as scheduled or assigned, investigating and documenting all unusual or suspicious incidents, initiating corrective action as appropriate.

2. Provides assistance to other security personnel, hospital employees, and escorts visitors to desired locations as necessary.

3. Observes and documents the non-conformance of policies and procedures including but not limited to the display of identification badges, fire, disaster, electrical, safety and infection control policies and procedures.

4. Accurately completes all required paperwork on a timely basis.

5. Demonstrates discretion in handling confidential information; maintains confidentiality of all employee, patient, visitor, physician, hospital and security related information.

6. Responds to calls from nursing and other hospital departments in a timely manner to assist in the management of disorderly patients and/or visitors and emergency codes.

7. Performs functions in accordance with established standards of performance, including but not limited to, using pre-established script when answering phone calls and when interacting with customers entering and exiting the facility.

8. Participates in emergency preparedness drill, education and planning to the extent described in system, operations and departmental policies.

9. Performs other related duties as required and directed.

Lead Duties and Responsibilities (If classified in a Lead Role):

1. Assists in quality control and performance improvement activities.

2. Contributes to performance feedback, hiring decisions.

3. Ensures standards are met (quality, timeliness, customer service, etc.).

4. Evaluates and tests new procedures/processes.

5. Orients and/or trains new staff.

6. Problem solving capabilities.

7. Subject matter expert/technical leadership.

8. Work flow/distribution of work.

9. Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High school diploma or equivalent.
• Valid state driver's license.

• No criminal records/violations.
• Driving record must be within the approved insurance company’s regulations.

Preferred:

• Training beyond high school in related programs.

• Associate degree in criminal justice, security administration or related field.

• Six months of prior work experience.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010755
• Daily Work Times: 2:00pm-10:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.