Security Officer Incident Call Coordinator

Allied Universal; Newark (DE); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Smart Tools

Career Growth

Retirement Plan

Perks Program

Job summary

Allied Universal is seeking a part-time Security Officer Incident Call Coordinator in Newark, DE. You will coordinate calls, monitor security systems, and dispatch incidents from the on-site dispatch center to appropriate personnel.

You will provide customer-focused service to clients, visitors, and employees while maintaining detailed logs and clear communication. A background in security or law enforcement is preferred, with a high school diploma or GED required and CPR/First Aid preferred.

Qualifications

• 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• High school diploma or GED as required by the client.
• Be at least 21 years of age.
• Background check as per federal, state and local laws.
• Drug screen to the extent permitted by law.
• Licensing requirements may be required by state/local laws.

Responsibilities

• Provide customer service to clients, visitors, and employees at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities when appropriate.
• Monitor alarms, cameras, communications systems, and other security-related technology from the dispatch center; document activity and report irregularities according to site procedures.
• Receive, prioritize, and dispatch calls for service, incidents, and critical situations to appropriate personnel in a calm, professional, problem-solving manner.
• Maintain accurate dispatch logs, incident reports, and records of communications, visitor activity, and security-related events.
• Coordinate with on-site personnel, management, and emergency responders as directed during incidents, maintaining clear and timely communication.

Education

High school diploma or GED

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Incident Call Coordinator in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch professional supporting a financial institution location, you will coordinate communications, monitor activity, document incidents, and relay information to appropriate personnel. Your attentive presence and customer-focused communication will help support a secure environment and help deter security-related incidents. Join Allied Universal, where agile, reliable, and innovative teams put people first, deliver through teamwork, and act with integrity.

Position Type: Part Time

Pay Rate: $20.00 / Hour

Job Schedule:

• Mon 02:00 PM - 06:00 PM
• Tue 02:00 PM - 06:00 PM
• Wed 02:00 PM - 06:00 PM
• Thur 02:00 PM - 06:00 PM
• Fri 02:00 PM - 06:00 PM

What You'll Do:

• Provide customer service to clients, visitors, and employees at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities when appropriate.
• Monitor alarms, cameras, communications systems, and other security-related technology from the dispatch center; document activity and report irregularities according to site procedures.
• Receive, prioritize, and dispatch calls for service, incidents, and critical situations to appropriate personnel in a calm, professional, problem-solving manner.
• Maintain accurate dispatch logs, incident reports, and records of communications, visitor activity, and security-related events.
• Coordinate with on-site personnel, management, and emergency responders as directed during incidents, maintaining clear and timely communication.

Minimum Requirements:

• Possess 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• Provide proof of a high school diploma or GED as required by the client.
• Be at least 21 years of age.
• Be comfortable using a computer or tablet, preferred.
• CPR and First Aid certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.