Security Officer Emergency Response Dispatcher (BOA)

Allied Universal; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal® is a leading security and facility services company with a mission to provide purpose-driven careers. At the Newark, DE location, you will join a dynamic, collaborative team focused on safeguarding clients across multiple industries and delivering outstanding customer service.

This full-time role supports emergency response and dispatch operations within a financial institution setting. As a Security Officer Emergency Response Dispatcher, you will coordinate communications,

Qualifications

• 3+ years of combined law enforcement, military, and/or security experience or a college degree.
• High school diploma or GED required.
• Must be at least 21 years old.
• Guard Card or license preferred.
• Armed roles require 21+; unarmed roles require 18+.
• Background check and drug screen required.

Responsibilities

• Provide customer service and security procedures within a financial institution site.
• Receive, prioritize, and dispatch calls for service and incident reports promptly.
• Monitor systems including access control and cameras; escalate unusual activity per site procedures.
• Respond calmly to incidents and coordinate with site personnel and emergency responders.
• Maintain dispatch logs, incident documentation, and patrol activity records.

Skills

Customer service experience

Dispatching

Security experience

Communication

Education

High school diploma or GED

College degree

Job description

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Emergency Response Dispatcher in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Security Professional at a financial institution, you will coordinate communications, monitor activity, document incidents, and support timely responses to security-related needs. You will provide exceptional customer service while helping maintain a secure environment through clear communication and teamwork. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

• Tue 02:00 PM - 10:00 PM
• Wed 02:00 PM - 10:00 PM
• Thur 02:00 PM - 10:00 PM
• Fri 02:00 PM - 10:00 PM
• Sat 02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities within a financial institution location.
• Receive, prioritize, and dispatch calls for service, alarms, and incident reports to appropriate personnel in a timely manner.
• Monitor communications systems, access control alerts, and video surveillance feeds, escalating unusual activity according to site-specific procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner and coordinate communication with site personnel and emergency responders as needed.
• Maintain accurate dispatch logs, incident documentation, and shift activity records while supporting regular and random patrol activity around the business and perimeter.

Minimum Requirements:

• Possess at least 3 years of combined law enforcement, military, and/or security-related experience, or a college degree.
• Provide proof of a high school diploma or GED.
• Be at least 21 years of age.
• A Guard Card or license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.