Security Officer III

Nemacolin Woodlands, Inc.; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off and holidays

Uniform services

Employee discounts on dining, retail,;

Access to Rec Center

Job summary

Nemacolin Woodlands, Inc. is seeking a Security Officer to safeguard guests, staff and property at our luxury resort. You will maintain a visible presence, patrol key areas, respond to incidents, and uphold brand standards.

You will support guest services with direction and assistance while enforcing safety procedures, operating CCTV, and coordinating with Front Office, Housekeeping, and Engineering. The role offers paid training, a supportive team, and opportunities for advancement within our

Qualifications

• High school diploma or equivalent; additional security training is a plus.
• 1–2 years of security experience, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Must complete hospitality security officer certification within 60 days by Nemacolin Resort.
• Must pass a physical fitness evaluation prior to starting employment.
• PA Act 235 armed agent certification is strongly preferred.

Responsibilities

• Ensure the safety and security of guests, associates, and resort assets through proactive patrols and surveillance.
• Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Respond promptly to emergencies, alarms, and disturbances; provide first aid if certified.
• Monitor and control access to restricted areas; verify visitors, contractors, and staff credentials.
• Accurately document incidents and maintain logs according to resort policies.
• Provide exceptional guest service by assisting with directions and inquiries.
• Operate CCTV and security technology to detect and respond to suspicious activity.
• Enforce resort policies including fire safety, evacuation, and health and safety regulations.
• Collaborate with Front Office, Housekeeping, and Engineering for a seamless guest experience.

Skills

Security experience

Guest service

Communication

Physical fitness

First Aid/CPR

Certification program

Armed agent cert (PA Act 235)

Education

High school diploma

Job description

As a Security Officer at Nemacolin's luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values.

Essential Functions:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Guest and Staff Safety:
  Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
• Patrol and Surveillance:
  Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Incident Response:
  Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
• Access Control:
  Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
• Report Writing:
  Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
• Customer Service:
  Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
• Surveillance Monitoring:
  Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
• Policy Enforcement:
  Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
• Collaboration:
  Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.

Knowledge, Skills and Abilities Required:

• High school diploma or equivalent; additional security or hospitality training is a plus.
• Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods.
• Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort
• Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).
• PA Act 235 armed agent certification is strongly preferred.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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Equal Opportunity Employer
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