Security Officer II - Central Library

City and County of Denver; Denver (CO); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical plans

Pension plan

PTO & holidays

EcoPass

Learning & development

Job summary

Denver Public Library is seeking a Security Officer II at the Central Library to maintain a safe and welcoming environment for staff and visitors across the library system.

The role emphasizes customer service, safety, and the ability to work across branches, with on-the-job training in First Aid, CPR/AED, Narcan usage, and de-escalation techniques.

Qualifications

• High school diploma or GED, HiSET or TASC.
• One year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.

Responsibilities

• Maintain a safe and secure environment for library customers and staff.
• Receive on-the-job training for First Aid, CPR, AED, Narcan usage, defensive tactics and verbal de-escalation training.
• Complete concise and grammatically correct reports.
• Pass a physical and mental fitness examination and a background check after the offer to hire.

Education

High school diploma or GED

Job description

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Our Values

• Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.
• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.
• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.
• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.
• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. The target pay for this role is $22.57/hr. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

About Our Position

DPL is hiring a Security Officer II to work at the Central Library to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training.

What You Would Bring

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
• Knowledge of safety and security in a public setting.
• Knowledge of emergency procedures, safety hazards and how to delegate to a team.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to thrive working in a diverse environment with constant public contact.
• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
• Skill in de-escalation and positive communication.
• Ability to complete concise and grammatically correct reports.
• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.
• Ability to obtain an unarmed security guard license issued by the City and County of Denver.
• Experience with Trauma Informed Care or Mental Health First Aid preferred.
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

Minimum Qualifications

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• One year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.

Substitutions

• Additional appropriate education may be substituted for the minimum experience requirement.

Preferred Qualifications

• One year of experience working with security or loss prevention.

Additional job information

• License/Certifications: By position, requires a valid Driver’s License at the time of application.
• Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.
• Able to obtain first aid and CPR certification by the American Red Cross within 60 days of hire
• Licenses and certifications must be kept current as a condition of employment.

Work Environment & Location

The Denver Public Library’s branches are the arms to the community—each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver’s communities and ensures we consistently deliver the highest level of service across our branches.

DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

Application & Additional Info

Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification.

All Denver Public Library employees must apply through their internal profile.

About Everything Else

Job Profile

LN3511 Security Officer II

Position Type

Unlimited

Library Hiring Range

$20.06 - $25.08

Target Pay

$22.57/hr

Agency

Denver Public Library

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.