Security Officer II

Rail City Casino; Sparks (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Security Officer to ensure the safety and protection of guests and employees. This role involves anticipating potential issues, responding to emergencies, and enforcing policies to maintain a secure environment. The ideal candidate will possess strong communication skills and experience in guest service or security. Join a dynamic team in a fast-paced setting where your contributions will directly impact the safety and satisfaction of all patrons. If you thrive under pressure and are committed to providing exceptional service, this opportunity is perfect for you.

Qualifications

• Prior guest service experience is required.
• Experience in law enforcement or security is preferred.

Responsibilities

• Execute emergency response and evacuation procedures.
• Monitor and enforce casino policies and procedures.
• Investigate incidents and accidents, conducting interviews.

Skills

Verbal Communication

Written Communication

Incident Investigation

Customer Service

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Job description

Description

Provides safety and protection of guests, employees, and company property. Anticipate potential problems and seek ways to prevent disruption, injuries, and prohibited conduct. Respond to emergency situations and take appropriate steps to resolve and minimize company liability. All duties are performed in accordance with departmental and company policies and procedures.

Requirements

Prior guest service experience is required. Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security is preferred. High School diploma or equivalent preferred. Must possess excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses, and draft legible, factual reports. Must be able to work in a fast-paced, busy, and somewhat stressful environment maintaining physical stamina and a proper mental attitude while working under pressure and meeting deadlines. Must be able to read, write, and speak English fluently.

Essential Job Functions:

1. Execute emergency response and evacuation procedures as directed by the manager.
2. Monitor and assist in the enforcement of casino policies and procedures; federal, state, and local laws.
3. Oversee the transportation and exchange of all money transactions between the cage, count room, and casino games including fills, chip runs, slot drop, and table game drop.
4. Patrol and/or periodically inspect assigned internal and external areas to identify fire and safety hazards and breaches in security.
5. Investigate all incidents, accidents, and/or events: take initial report and conduct interviews with appropriate follow-up.
6. Remain visible and accessible to guests and employees providing a sense of security, deterring potential problems, and answering questions.
7. Monitor suspicious persons in the casino, particularly those attempting to enter an unauthorized area.
8. At the discretion of the management, trespass individuals.
9. Respond to and resolve guest complaints when able.
10. Provide escorts to both guests and team members.
11. Participate in Marketing data collection.
12. Perform other duties as assigned.