Security Officer I

Casino Gaming Institute Inc; Santa Fe (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Security Officer to ensure a safe and secure environment for guests and staff within a vibrant casino setting. This role involves enforcing rules and regulations while delivering exceptional customer service aligned with the Tesuque Proud Guest Service Standards. The ideal candidate will possess strong organizational and communication skills, be a creative problem solver, and have the ability to work in a high-stress environment. Join a team that values professionalism and teamwork, and contribute to an enjoyable experience for all visitors.

Qualifications

• Must have strong organizational, communication, and decision-making skills.
• Ability to work in a team environment and solve problems creatively.

Responsibilities

• Provide security and protection for assets and persons within the Casino.
• Patrol the Casino regularly and prepare routine incident reports.
• Maintain confidentiality and professionalism in all interactions.

Skills

Organizational Skills

Communication Skills

Human Relations Skills

Decision-Making Skills

Problem-Solving Skills

Teamwork

Education

GED or High School Diploma

Tools

Computer Literacy

Job description

Position Summary:

Under the direction of the Supervisor, the Security Officer is responsible for providing security and protection for assets, persons, buildings and/or property, within the Casino by enforcing the rules and regulations along with the policies and procedures and providing excellent customer service utilizing the Tesuque Proud Guest Service Standards.

Native American preference will be given.

Essential Duties & Responsibilities:

• Provide a secured environment for guests, employees, administration and the general public
• Provide a pleasant experience for guests utilizing the Tesuque Proud Guest Service Standards.
• Protect records, assets, merchandise and equipment of the Casino
• Participate in daily security operations by being alert and observant at all times
• Patrol the Casino on a regular basis either by foot or mobile patrol
• Exercise proper currency and escort procedures
• Prepare routine incident reports on employees, guests or other related incidents
• Maintain confidentiality and professionalism
• Take control of or provide support with emergency situations
• Meet the public tactfully and courteously by answering questions in person and over the telephone
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, Gaming and interdepartmental policies and procedures
• Promote the highest degree of quality customer service, both internally and externally
• Other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• GED or high school diploma required.
• Must have strong organizational, communication, human relations and decision-making skills.
• Must be computer-literate.
• Must have the ability to work in a team environment.
• Must be a creative problem solver.
• Must be a self-starter with excellent follow through.

Minimum Qualifications:

• Must be able to perform essential security duties.
• Must be a self-starter with excellent follow through.
• Must be able to work and interact with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.
• Must have and maintain a valid driver’s license.
• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Supervisory Responsibilities:

None at this time.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to seventy-five (75) pounds. The work environment includes a variety of settings, such as: indoors, outdoors, gaming machines, food, oils, and various surfaces. The incumbent occasionally exposed to loud noise, change in temperatures, and second-hand smoke.

Work Environment:

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

DRUG-FREE DISCLAIMER:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

To apply, go to https://tesuquecasino.com/careers-2/ and click on View All Open Jobs.