Security Officer - Highrise Command Center Operator

Allied Universal; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k plans

Schedule flexibility

Ongoing paid training

Job summary

Allied Universal is seeking a Command Center Operator in Downtown Los Angeles to support day-to-day security operations. You will coordinate scheduling, monitor alarms and calls, and act as a liaison between field personnel, supervision, and operations leadership to ensure timely, contract-compliant responses.

The role requires strong organizational skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent.
• Minimum one year experience in scheduling or operations support.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and solution-focused under pressure.
• Proficiency with Microsoft Office applications.
• High attention to detail with consistent documentation accuracy.

Responsibilities

• Accept, review, and execute temporary and last-minute work orders to support scheduling and coverage.
• Monitor and respond to incoming calls, alarms, and operational communications.
• Serve as liaison between field personnel, supervisors, and management.
• Document routine and unusual events through reports and logs.
• Provide guidance to security personnel during routine and emergency situations.
• Maintain confidentiality of employee, client, and operational information.
• Handle complaints and critical event information promptly.
• Oversee portfolio-wide schedule build-out and timekeeping for clock-in/clock-out compliance.
• Place uniform orders for the portfolio as needed.
• Perform compliance code entry and issue completion certificates.

Skills

Scheduling experience

Microsoft Office

Verbal & written communication

Organizational skills

Calm under pressure

Education

High School diploma

Tools

MS Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Join the World’s Leading Global Security Company!

• Pay rate $22.60 / hour
• Location Downtown LA, California
• Excellent Benefits and Career Progression!
• InstantPay and weekly pay available
• Must Have Flexible Availability

Allied Universal® is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.

RESPONSIBILITIES:

• Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls, alarms, and operational communications
• Serve as a liaison between field personnel, supervisors, and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee, client, and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.