Security Officer/Health Unit Coordinator (HUC)

Perham Health; Perham (MN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Health/dental insurance

Paid time off

Retirement plan options

Life and long-term disability

Employee Assistance Program (EAP)

Scholarship opportunities

Holiday premium rates

Weekend and holiday pick-up bonuses

Funeral/jury duty/military leave

and more

Job summary

Perham Health in Perham, MN is seeking a Security Officer/Health Unit Coordinator (HUC) for a full-time night shift role. This role blends security oversight with admitting and discharge clerical tasks, and it involves welcoming patients and guiding guests throughout the facility.

The position requires calm, clear communication with care teams, strong customer service, and the ability to handle confidential information while supporting efficient patient flow.

Qualifications

• Previous experience or training in security or dispatch is preferred.
• Ability to react calmly and efficiently in emergency situations.
• Knowledge of basic office procedures and human relations skills.
• Demonstrate a high degree of commitment to customer service excellence.
• Strong interpersonal and communication skills; ability to communicate effectively in English, both orally and in writing.

Responsibilities

• Monitors the facility including entrances, waiting areas, parking lots, and patient care areas to maintain safety and security.
• Responds to, controls, and oversees in-house calls for assistance by taking action and intervening to mitigate situations.
• De-escalates situations, acting as the liaison to notify appropriate staff and/or authorities as needed/in case of emergency.
• Responsible for emergency communication; facilitates communication with patients, family members, visitors, nurses, providers, and other health care professionals as needed.
• Responsible for onsite alarms and initiating emergency alerts.
• Operates telephone console using a caring and professional manner to assist callers, answers questions, screening and transferring calls as necessary.
• Receives and directs the general public to appropriate place or departmental personnel; provides general information regarding the facility and explains regulations relative to visiting hours, charges, payments, insurance coverages, etc.
• Prepares admission forms and fulfills record keeping procedures via direct patient interviews or other information finding mechanisms as available.
• Is responsible for a variety of data processing duties including data entry of admissions, entering demographic updates and collecting signatures.
• Notifies appropriate staff if patients or visitors appear to be waiting for long periods of time.
• Assists patients with wheelchairs and other needs to help them feel relaxed and comfortable.
• Maintains confidentiality of information and privacy compliance.

Skills

Security/Dispatch experience

Communication

Customer service

Office procedures

English proficiency

Job description

Job Details

Job Location: Perham Health - Perham, MN 56573

Position Type: Full-Time

Salary Range: $19.62 - $27.05 Hourly

Job Shift: Night

Security Officer/Health Unit Coordinator (HUC) Position Details

The Security Officer/HUC is a combined role that performs both security and reception duties, establishing a presence and maintaining order to defend against security breach, and performing a variety of clerical duties to assist with the admission and discharge of patients. This person welcomes patients and guests to the facility, providing them direction and assisting with their needs and questions. The Security Officer/HUC contributes to quality and effective patient care by communicating information through the appropriate channels, growing in knowledge of basic medical terminology, and receiving and conveying messages in an appropriate and professional manner. Additional duties of the Security Officer/HUC include but are not limited to:

• Monitors the facility including entrances, waiting areas, parking lots, and patient care areas to maintain safety and security.
• Responds to, controls, and oversees in-house calls for assistance by taking action and intervening to mitigate situations.
• Responsible for de-escalating situations, acting as the liaison to notify appropriate staff and/or authorities as needed/in case of emergency.
• Responsible for emergency communication; facilitates communication with patients, family members, visitors, nurses, providers, and other health care professionals as needed.
• Responsible for onsite alarms and initiating emergency alerts.
• Operates telephone console using a caring and professional manner to assist callers, answers questions, screening and transferring calls as necessary.
• Receives and directs the general public to appropriate place or departmental personnel; provides general information regarding the facility and explains regulations relative to visiting hours, charges, payments, insurance coverages, etc.
• Prepares admission forms and fulfills record keeping procedures via direct patient interviews or other information finding mechanisms as available.
• Is responsible for a variety of data processing duties including data entry of admissions, entering demographic updates and collecting signatures.
• Notifies appropriate staff if patients or visitors appear to be waiting for long periods of time.
• Assists patients with wheelchairs and other needs to help them feel relaxed and comfortable.
• Maintains confidentiality of information and privacy compliance.

What You Offer

• Previous experience or training in security or dispatch is preferred.
• Ability to react calmly and efficiently in emergency situations.
• Knowledge of basic office procedures and human relations skills.
• Demonstrate a high degree of commitment to customer service excellence.
• Strong interpersonal and communication skills; ability to communicate effectively in English, both orally and in writing.

Work Schedule

• Full-time, average of approximately 63 hours per biweekly pay period
• Shift hours are 9pm-7:30am Sunday-Thursday and 7pm-7:30am Friday-Saturday
• Includes every 3rd weekend and rotating holidays

What We Offer

People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to. We offer health/dental insurance, paid time off, retirement plan options, life and long-term disability, Employee Assistance Program (EAP), scholarship opportunities, holiday premium rates, weekend and holiday pick-up bonuses, funeral/jury duty/military leave, and more.

• health/dental insurance
• paid time off
• retirement plan options
• life and long-term disability
• Employee Assistance Program (EAP)
• scholarship opportunities
• holiday premium rates
• weekend and holiday pick-up bonuses
• funeral/jury duty/military leave
• and more

Perham Health is an EEO/AA Employer M/F/Disability/Vet.

Reasonable accommodations to access job openings or to apply for a job are available.

If you are needing assistance applying, please call 218-347-1311.

Perham Health has a Drug Free Workplace Policy.

An accepted offer will require a pre-employment background screening as a condition of employment.