Security Officer (Harrah's Metropolis, Illinois)

Caesars Entertainment; Metropolis (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Competitive Hourly Pay

Job summary

Caesars Entertainment in Metropolis, Illinois seeks a Security Officer to protect guests and casino property. You will communicate professionally, verify ages, and maintain vigilant surveillance across casino cages and gaming areas.

The role requires handling monetary transactions per regulations, preparing incident reports, helping guests during emergencies, and escalating any suspicious activity to the Security Manager. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Must be able to work in a fast-paced casino security environment.
• Excellent communication and customer-service skills are essential.
• Ability to observe and report security incidents accurately.

Responsibilities

• Provide security and protection for guests and casino property.
• Check identification to verify patrons are 21+.
• Maintain surveillance of the casino cage and surrounding area.
• Prepare detailed reports on security incidents.
• Assist injured guests and employees until responders arrive.
• React promptly to disturbances at gaming tables or bars.
• Follow procedures and notify supervisors of suspicious activity.

Job description

Job Description

JOB TITLE : Security Officer

Position Code : 004525

Grade :

DEPARTMENT : Security

Reports To : Security Supervisor

Pay Type :

MINIMUN AGE : 21 yrs of age

Benefits : $17 Hourly, Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

POSITION SUMMARY:

• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
• Check identification to ensure patrons are 21 years of age or older.
• Provide security and protection for guests and casino property.
• Handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah’s Management.
• Operate in accordance with established procedures.
• Maintain visual surveillance of the Casino Cage and surrounding area.
• Replace all boxes of gaming tables after the count has been completed for each shift. Drop boxes are to be taken to the Soft Count room and locked there for proper storage.
• Prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities.
• Assist injured guests and employees until arrival of First Responders.
• Be alert for suspicious persons or disturbing incidents and check for juveniles in the casino and bar areas.
• Keep slot areas under close observation at all times to deter slot cheats and purse-snatchers.
• React promptly to disturbances at gaming tables, bars, and any other areas where security is required.
• Stand by in the Casino Cashier's Cage whenever any non-cage employees are in the cage.
• Follow and observe actions of individuals suspected of illegal activities.
• Notify the shift supervisor of any suspected illegal activity.
• Make every attempt to keep your duties low key and confidential.
• Always avoid idle conversation with other casino employees.
• Perform any other duties that may be requested by the Shift Supervisor or the Security Manager.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior management.

Additional Requirements

PHYSICAL - Must be able to:

• Be mobile in all areas of the casino and land facilities.
• Recognize and respond to emergency situations involving fire, smoke, hazardous chemicals and the like.
• Communicate via telephone and two-way radio and wear an earpiece
• Be able to lift up to 20 lbs.
• Communicate verbally, with the general public, hotel guests, and employees.
• Tolerate hot/cold weather conditions.
• Remain on feet for extended periods of time.
• Climb steps repeatedly.

MENTAL - Must Be Able To

• Use basic writing skills to complete reports.
• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.
• Must be able to work under stressful conditions.

GAMING

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

FLSA STATUS: Non-Exempt

LEGAL EMPLOYER: MIL

MULTI-PROPERTY: NO

BONUS PLAN: NO

LICENSE(S): Illinois Gaming Level 2