Security Officer

Fairmountpark; Collinsville (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Fairmountpark in Illinois is seeking a Security Officer responsible for protecting assets, ensuring guest safety, and delivering high-quality service. The role involves patrolling premises, guiding guests, and supporting other departments to enhance the overall gaming experience.

Responsibilities include escorting customers, monitoring access points, aiding in money-handling operations, and providing first aid when needed.

Qualifications

• Must be 21 years of age.
• Must be able to work any day of the week and any shift.
• High school graduate or equivalent.

Responsibilities

• Protect company assets and provide a safe environment for guests and staff.
• Give directions and escort customers as needed.
• Provide security during VLT drops and monitor restricted areas.
• Maintain sight of drop team and money handling operations.
• Provide excellent customer service and assist guests and employees.

Skills

21 years of age

Flexibile schedule

Customer service

Escort and crowd control

Job description

Full job description

Security Officer: Reporting Directly to the Security Supervisor, this position is responsible for providing superior service to guests by seeking out opportunities to be of service; by maintaining highly visible patrols to insure a safe gaming experience; and by assuring quality support to other departments so that they may serve guests more effectively. Maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the casino and surrounding areas.

Essential Functions

The Security position will be charged with protecting company assets and providing a safe environment for our team members and guests. Essential daily duties will include:

• Responsible for the safety and well-being of guests and fellow team members.
• Gives directions and provides escort to customers in need.
• Provide security during the VLT drop by keeping unauthorized persons out of the immediate area of the drop.
• Maintain sight of the drop team and keys during the VLT drop.
• Provide excellent customer service to all internal and external guests
• Monitors entrances and employee entrance to ensure no one under 21 years of age enters the casino.
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Regularly provides escorts of money and persons in money-handling positions.
• Provides first aid, including CPR when necessary.
• Patrols all sections of property to identify safety hazards and breaks in security.
• Interviews, investigates, and documents all applicable incidents in accordance with company policy.
• Creates and logs detailed descriptions of lost and found items.
• Enforces all company policies and procedures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Addresses any individual found in areas not authorized.
• Escorts guests and team members as directed or requested.
• Manages calls, computer, and radio traffic in the dispatch office.
• Attempts to maintain law and order on property in conjunction with local law enforcement agencies.
• Any and all other job duties as assigned.

Knowledge, Skills & Abilities

• Must be 21 years of age.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.

Education and Experience

• High school graduate or equivalent.
• 2 years minimum working experience in the security or police field/2 years minimum education related field, law enforcement, security, investigations, etc. or, a minimum of 2 years of combined field experience and education or a minimum of 2 years of experience in the customer service/hospitality industry.

Required Certification/License

• Must be able to obtain and maintain and Illinois Gaming License

Physical and Mental Demands

• Regularly required to stand, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to work in a noisy environment.
• Must occasionally lift and lift up to 25 pounds.
• Able to work with others while maintaining a positive and professional demeanor.

Job Type: Full-time

Pay: $17.00 per hour