Security Officer (Harrah's Metropolis, Illinois)

Caesars Entertainment; Massac City (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment is seeking a Security Officer to safeguard casino and land facilities while delivering superior guest service. The role involves identifying patrons 21+, protecting guests and property, and reporting incidents with precision.

You will follow established procedures and stay vigilant across all areas, including the Casino Cage and surrounding zones. Responsibilities include assisting guests, maintaining surveillance, and coordinating with the Security Supervisor to handle

Qualifications

• Strong commitment to exceptional guest service.
• Ability to communicate effectively with patrons and colleagues.
• Attention to detail and alertness to potential security issues.

Responsibilities

• Provide security and protection for guests and casino property.
• Assure exceptional customer service to all patrons.
• Check identification to ensure patrons are 21 years of age or older.
• Operate in accordance with established procedures and maintain surveillance.
• Prepare detailed reports on security incidents.
• Assist injured guests and employees until First Responders arrive.

Skills

Customer service

Guest relations

Observation

Communication

Job description

JOB TITLE

Security Officer

POSITION CODE

004525

DEPARTMENT

Security

REPORTS TO

Security Supervisor

PAY TYPE

$17 Hourly

MINIMUM AGE

21 yrs of age

BENEFITS

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

POSITION SUMMARY

Security Officers are responsible for the basic security functions for the casino area and land facilities including superior guest service.

• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.


• Check identification to ensure patrons are 21 years of age or older.


• Provide security and protection for guests and casino property.


• Handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah’s Management.


• Operate in accordance with established procedures.


• Maintain visual surveillance of the Casino Cage and surrounding area.


• Replace all boxes of gaming tables after the count has been completed for each shift. Drop boxes are to be taken to the Soft Count room and locked there for proper storage.


• Prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities.


• Assist injured guests and employees until arrival of First Responders.


• Be alert for suspicious persons or disturbing incidents and check for juveniles in the casino and bar areas.


• Keep slot areas under close observation at all times to deter slot cheats and purse-snatchers.


• React promptly to disturbances at gaming tables, bars, and any other areas where security is required.


• Stand by in the Casino Cashier's Cage whenever any non-cage employees are in the cage.


• Follow and observe actions of individuals suspected of illegal activities.


• Notify the shift supervisor of any suspected illegal activity.


• Make every attempt to keep your duties low key and confidential.


• Always avoid idle conversation with other casino employees.


• Perform any other duties that may be requested by the Shift Supervisor or the Security Manager.


• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior management.

ADDITIONAL REQUIREMENTS

PHYSICAL - Must be able to:

• Be mobile in all areas of the casino and land facilities.


• Recognize and respond to emergency situations involving fire, smoke, hazardous chemicals and the like.


• Communicate via telephone and two-way radio and wear an earpiece


• Be able to lift up to 20 lbs.


• Communicate verbally, with the general public, hotel guests, and employees.


• Tolerate hot/cold weather conditions.


• Remain on feet for extended periods of time.


• Climb steps repeatedly.

MENTAL - Must be able to:

• Use basic writing skills to complete reports.


• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.


• Must be able to work under stressful conditions.

GAMING

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

FLSA STATUS

Non-Exempt

LEGAL EMPLOYER

MIL

MULTI-PROPERTY

NO

BONUS PLAN

NO

LICENSE(S)

Illinois Gaming Level 2